This equipment package supports the emergency call-taker, collecting available information about the caller and the reported emergency, and forwarding this information to other equipment packages that formulate and manage the emergency response. This equipment package receives 9-1-1, 7-digit local access, and motorist call-box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.
Included In:
AHTD - Crittenden County Local TOC
AHTD District 1 TMC
AHTD Motorist Assist Patrol (MAP) Dispatch
Arkansas Game and Fish
Arkansas Highway Police Dispatch
Arkansas State EOC
Arkansas State Police Dispatch Troop D
City of Memphis Police Department Dispatch
City of West Memphis 911 Emergency Call Center
City of West Memphis EOC
Crittenden County 911 Emergency Call Center
Crittenden County EOC
MATA Transit Management Center
Memphis - Shelby County EMA System
Private Tow/Wrecker Dispatch
Public/Private Ambulance Dispatch
TDOT HELP Dispatch
Functional Requirements
1 -
The center shall support the interface to the Emergency Telecommunications System (e.g. 911 or 7-digit call routing) to receive emergency notification information and provide it to the emergency system operator. 2 -
The center shall receive emergency call information from 911 services and present the possible incident information to the emergency system operator. 3 -
The center shall receive emergency call information from motorist call-boxes and present the possible incident information to the emergency system operator. 4 -
The center shall receive emergency call information from mayday service providers and present the possible incident information to the emergency system operator. 5 -
The center shall receive emergency notification information from other public safety agencies and present the possible incident information to the emergency system operator. 6 -
The center shall receive emergency notification information from public transit systems and present the possible incident information to the emergency system operator. 7 -
The center shall coordinate, correlate, and verify all emergency inputs, including those identified based on external calls and internal analysis of security sensor and surveillance data, and assign each a level of confidence. 8 -
The center shall send a request for remote control of CCTV systems from a traffic management center in order to verify the reported incident. 9 -
The center shall forward the verified emergency information to the responding agency based on the location and nature of the emergency. 10 -
The center shall update the incident information log once the emergency system operator has verified the incident. 11 -
The center shall provide the capability for digitized map data to act as the background to the emergency information presented to the emergency system operator.
