NOACA Regional ITS Architecture

Interfaces:

Emergency Call-Taking

• The center shall receive emergency call information from 911 services and present the possible incident information to the emergency system operator.
• The center shall receive emergency notification information from other public safety agencies and present the possible incident information to the emergency system operator.
• The center shall support the interface to the Emergency Telecommunications System (e.g. 911 or 7-digit call routing) to receive emergency notification information and provide it to the emergency system operator.

Emergency Dispatch

• The center shall coordinate response to incidents with other Emergency Management centers to ensure appropriate resources are dispatched and utilized.
• The center shall dispatch emergency vehicles to respond to verified emergencies under center personnel control.
• The center shall provide the capability for digitized map data to act as the background to the information presented to the emergency system operator.
• The center shall receive traffic images to support dispatch of emergency vehicles.
• The center shall relay location and incident details to the responding vehicles.
• The center shall store and maintain the emergency service responses in an action log.
• The center shall store the current status of all emergency vehicles available for dispatch and those that have been dispatched.
• The center shall track the location and status of emergency vehicles responding to an emergency based on information from the emergency vehicle.

Emergency Response Management

• The center shall track the availability of resources and coordinate resource sharing with allied agency centers including traffic, maintenance, or other emergency centers.