ITS Element: DDOT PTSA Customer Information System

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Description: Customer and traveler information systems for local and regional transit operations.
Status: Planned
Stakeholder: DDOT Progressive Transportation Services Administration
Mapping: Information Service Provider
Other ISP

Interfaces:

 DDOT PTSA
DDOT PTSA Kiosks
MATOC
Private Traveler Information Device
Private Traveler Information Systems
RITIS
WMATA Customer Information Systems
Market Packages: APTS03 - Demand Response Transit Operations - Future DDOT Demand Response System
APTS08 - Transit Traveler Information - DDOT PTSA
Functional Requirements:

Infrastructure Provided Trip Planning

  • The center shall support on-line route guidance for travelers using personal devices (such as PDAs).
  • The center shall support on-line route guidance for drivers in vehicles.
  • The center shall generate route plans based on transit services, including fares, schedules, and requirements for travelers with special needs.
  • The center shall generate trips based on the use of more than one mode of transport.
  • The center shall use the preferences and constraints specified by the traveler in the trip request to select the most appropriate mode of transport.
  • The center shall provide the capability for the traveler to confirm the proposed trip plan.
  • The center shall provide the capability for center personnel to control route calculation parameters.
  • The center shall provide the capability to provide specific pre-trip and enroute directions to travelers (and drivers), including costs, arrival times, and transfer points.

ISP Traveler Data Collection

  • The center shall collect, process, and store transit routes and schedules, transit transfer options, transit fares, and real-time schedule adherence information.

Last updated: 06-10-11