Santa Fe Regional ITS Architecture Update

Interfaces:

Emergency Call-Taking

• The center shall receive emergency notification information from other public safety agencies and present the possible incident information to the emergency system operator.
• The center shall coordinate, correlate, and verify all emergency inputs, including those identified based on external calls and internal analysis of security sensor and surveillance data, and assign each a level of confidence.
• The center shall forward the verified emergency information to the responding agency based on the location and nature of the emergency.
• The center shall update the incident information log once the emergency system operator has verified the incident.
• The center shall provide the capability for digitized map data to act as the background to the emergency information presented to the emergency system operator.

Emergency Dispatch

• The center shall dispatch emergency vehicles to respond to verified emergencies under center personnel control.
• The center shall store the current status of all emergency vehicles available for dispatch and those that have been dispatched.
• The center shall relay location and incident details to the responding vehicles.
• The center shall track the location and status of emergency vehicles responding to an emergency based on information from the emergency vehicle.
• The center shall store and maintain the emergency service responses in an action log.
• The center shall provide the capability for digitized map data to act as the background to the information presented to the emergency system operator.
• The center shall coordinate response to incidents with other Emergency Management centers to ensure appropriate resources are dispatched and utilized.