ITS Element: Santa Fe Ride Dispatch

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Description: The demand response and paratransit dispatch center for Santa Fe Trails.
Status: Existing
Stakeholder: Santa Fe Trails
Mapping: Emergency Management
Transit Management

Interfaces:

Albuquerque Transit Dispatch
City of Santa Fe Public Works Public Information Office
City of Santa Fe Senior Services Demand Response Dispatch
City of Santa Fe Streets and Drainage Maintenance Division
City of Santa Fe Traffic Operations Section
New Mexico Park and Ride
NM RailRunner Express Operations
NMDOT District 5 Maintenance Dispatch
NMDOT District 5 Public Information Office
NMDOT District 5 Public Transportation Management System (PTMS)
NMDOT District 5 TOC
NMDOT Transit and Rail Division
NMRoads
North Central Regional Transit Dispatch
Other NMDOT District TMCs
Private Sector Traveler Information Services
Private Taxi Provider Dispatch
Regional Emergency Communications Center (RECC)
Santa Fe County Maintenance Dispatch
Santa Fe Ride Transit Vehicles
Santa Fe Ride Transit Vehicles
Santa Fe Trails Call Center
Santa Fe Trails Fixed Route Dispatch
Santa Fe Trails Website
Market Packages: AD1 - ITS Data Mart - NMDOT PTMS
APTS01 - Transit Vehicle Tracking - Santa Fe Trails
APTS03 - Demand Response Transit Operations - Santa Fe Trails
APTS05 - Transit Security - Santa Fe Trails
APTS05 - Transit Security - Santa Fe Trails
APTS06 - Transit Fleet Management - Santa Fe Trails
APTS07 - Multi-modal Coordination - Santa Fe Trails Paratransit
APTS07 - Multi-modal Coordination - Santa Fe Trails Fixed Route Transit
APTS07 - Multi-modal Coordination - North Central Regional Transit
APTS07 - Multi-modal Coordination - Northern NM Park and Ride
APTS08 - Transit Traveler Information - Santa Fe Trails
APTS08 - Transit Traveler Information - Santa Fe Trails
ATIS01 - Broadcast Traveler Information - NMRoads (Inputs)
MC04 - Weather Information Processing and Distribution - City of Santa Fe (2 of 2)
MC04 - Weather Information Processing and Distribution - Santa Fe County (2 of 2)
MC10 - Maintenance and Construction Activity Coordination - City of Santa Fe Public Works (2 of 2)
MC10 - Maintenance and Construction Activity Coordination - Activity Coordination - NMDOT (3 of 3)
Functional Requirements:

Transit Center Information Services

  • The center shall exchange transit schedules, real-time arrival information, fare schedules, and general transit service information with other transit organizations to support transit traveler information systems.
  • The center shall provide transit service information to traveler information service providers including routes, schedules, schedule adherence, and fare information as well as transit service information during evacuation.

Transit Center Multi-Modal Coordination

  • The center shall coordinate schedules and services between transit agencies, traffic management, maintenance and construction operations, parking management, and other surface or air transportation modes.

Transit Center Paratransit Operations

  • The center shall process trip requests for demand responsive transit services, i.e. paratransit. Sources of the requests may include traveler information service providers.
  • The center shall monitor the operational status of the demand response vehicles including status of passenger pick-up and drop-off.
  • The center shall generate demand response transit (including paratransit) routes and schedules based on such factors as parameters input by the system operator, what other demand responsive transit schedules have been planned, the availability and location of vehicles, the relevance of any fixed transit routes and schedules, road network information, and incident information.
  • The center shall exchange information with Maintenance and Construction Operations concerning work zones, roadway conditions, asset restrictions, work plans, etc.
  • The center shall disseminate up-to-date schedules and route information to other centers for demand responsive transit services (paratransit).

Transit Center Security

  • The center shall receive reports of emergencies on-board transit vehicles entered directly be the transit vehicle operator or from a traveler through interfaces such as panic buttons or alarm switches.
  • The center shall exchange transit incident information along with other service data with other transit agencies.

Transit Center Vehicle Tracking

  • The center shall monitor the locations of all transit vehicles within its network.
  • The center shall determine adherence of transit vehicles to their assigned schedule.
  • The center shall support an interface with a map update provider, or other appropriate data sources, through which updates of digitized map data can be obtained and used as a background for transit tracking and dispatch.
  • The center shall provide transit operational data to traveler information service providers.

Transit Garage Maintenance

  • The center shall collect operational and maintenance data from transit vehicles.
  • The center shall monitor the condition of a transit vehicle to analyze brake, drive train, sensors, fuel, steering, tire, processor, communications equipment, and transit vehicle mileage to identify mileage based maintenance, out-of-specification or imminent failure conditions.
  • The center shall generate transit vehicle maintenance schedules that identify the maintenance or repair to be performed and when the work is to be done.
  • The center shall generate transit vehicle availability listings, current and forecast, to support transit vehicle assignment planning based, in part, on the transit vehicle maintenance schedule.
  • The center shall assign technicians to a transit vehicle maintenance schedule, based upon such factors as personnel eligibility, work assignments, preferences and seniority.
  • The center shall verify that the transit vehicle maintenance activities were performed correctly, using the transit vehicle's status, the maintenance personnel's work assignment, and the transit maintenance schedules.
  • The center shall generate a time-stamped maintenance log of all maintenance activities performed on a transit vehicle.
  • The center shall provide transit operations personnel with the capability to update transit vehicle maintenance information and receive reports on all transit vehicle operations data.

Transit Vehicle Operator Assignment

  • The center shall maintain records of a transit vehicle operator's performance. This may be done utilizing standardized performance evaluation criteria set forth by governmental regulations and transit operating company policies, assessing the transit vehicle operator's driving history, and assessing comments from the transit vehicle operator's supervisor(s) as well as noting any moving violations or accidents, supervisor comments, government regulations, and company policies.
  • The center shall assess the transit vehicle operator's availability based on previous work assignments, accumulated hours, plus health and vacation commitments.
  • The center shall assign transit vehicle operators to transit schedules based on their eligibility, route preferences, seniority, and transit vehicle availability.
  • The center shall provide an interface through which the transit vehicle operator information can be maintained - either from the transit vehicle operator, center personnel, or other functions.

Transit Data Collection

  • The center shall collect transit management data such as transit fares and passenger use, transit services, paratransit operations, transit vehicle maintenance data, etc.
  • The center shall assign quality control metrics and meta-data to be stored along with the data. Meta-data may include attributes that describe the source and quality of the data and the conditions surrounding the collection of the data.
  • The center shall receive and respond to requests from ITS Archives for either a catalog of the transit data or for the data itself.
  • The center shall be able to produce sample products of the data available.

Transit Transportation Operations Data Collection

  • The center shall collect real-time information on the state of the regional transportation system including current traffic and road conditions, weather conditions, special event and incident information.

Last updated: 12-29-11