ITS Element: State Police District 1 Dispatch

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Description: Dispatches State Police Vehicles using two-way radio communication. Responsible for regional evacuation.
Status: Existing
Stakeholder: New Mexico Department of Public Safety - DPS
Mapping: Emergency Management
Other Emergency Management

Interfaces:

Bureau of Indian Affairs Dispatch
City of Santa Fe Public Works Public Information Office
City of Santa Fe Traffic Operations Section
Correctional Facilities Operations
Municipal EOC
Municipal Public Safety Dispatch
Municipal Website
New Mexico Park and Ride
New Mexico Statewide Emergency Operations Center (EOC)
NMDOT Central Permit Office
NMDOT District 5 Maintenance Dispatch
NMDOT District 5 TOC
NMDOT Statewide TMC
NMRoads
Operation Respond
Private Fleet Management Systems
Private Tow/Wrecker Dispatch
Private/Public Ambulance Dispatch
Rail Operations Centers
Regional Emergency Communications Center (RECC)
Regional Emergency Communications Network
Regional Medical Centers
Santa Fe City/County EOC
Santa Fe Control
Santa Fe County Maintenance Dispatch
Santa Fe County Traffic Operations Center
State Police Vehicles
State Police Vehicles
Tribal Emergency Dispatch
Volunteer Fire Departments
Market Packages: APTS05 - Transit Security - Northern NM Park and Ride
APTS05 - Transit Security - North Central Regional Transit
ATMS06 - Traffic Information Dissemination - NMDOT
ATMS08 - Traffic Incident Management System - City of Santa Fe (TM to EM)
ATMS08 - Traffic Incident Management System - NMDOT (TM to EM)
ATMS08 - Traffic Incident Management System - Santa Fe County (TM to EM)
ATMS08 - Traffic Incident Management System - NM State Police (EM to MCM)
ATMS08 - Traffic Incident Management System - (EM to EVS)
ATMS08 - Traffic Incident Management System - Rail Operations Coordination
CVO04 - CV Administrative Processes - NMDOT
CVO10 - HAZMAT Management - Commercial Vehicles
EM01 - Emergency Call-Taking and Dispatch - Private/Public Ambulance Dispatch
EM01 - Emergency Call-Taking and Dispatch - Regional Emergency Communications Network (EM to Other EM)
EM01 - Emergency Call-Taking and Dispatch - State Police
EM01 - Emergency Call-Taking and Dispatch - Municipal Public Safety
EM01 - Emergency Call-Taking and Dispatch - Correctional Facilities
EM01 - Emergency Call-Taking and Dispatch - Santa Fe Control
EM01 - Emergency Call-Taking and Dispatch - RECC
EM02 - Emergency Routing - State Police
EM05 - Transportation Infrastructure Protection - NMDOT (1 of 2)
EM06 - Wide-Area Alert - Amber Alert (2 of 2)
EM08 - Disaster Response and Recovery - State EOC (1 of 2)
EM08 - Disaster Response and Recovery - City/County EOC (1 of 2)
EM09 - Evacuation and Reentry Management - City/County EOC
MC04 - Weather Information Processing and Distribution - Santa Fe County (1 of 2)
MC04 - Weather Information Processing and Distribution - NMDOT (1 of 2)
MC10 - Maintenance and Construction Activity Coordination - Municipal Public Works Department (2 of 2)
MC10 - Maintenance and Construction Activity Coordination - City of Santa Fe Public Works (2 of 2)
MC10 - Maintenance and Construction Activity Coordination - Activity Coordination - NMDOT (3 of 3)
Functional Requirements:

Emergency Call-Taking

  • The center shall receive emergency call information from 911 services and present the possible incident information to the emergency system operator.
  • The center shall receive emergency call information from mayday service providers and present the possible incident information to the emergency system operator.
  • The center shall receive emergency notification information from other public safety agencies and present the possible incident information to the emergency system operator.
  • The center shall receive emergency notification information from public transit systems and present the possible incident information to the emergency system operator.
  • The center shall coordinate, correlate, and verify all emergency inputs, including those identified based on external calls and internal analysis of security sensor and surveillance data, and assign each a level of confidence.
  • The center shall send a request for remote control of CCTV systems from a traffic management center in order to verify the reported incident.
  • The center shall forward the verified emergency information to the responding agency based on the location and nature of the emergency.
  • The center shall update the incident information log once the emergency system operator has verified the incident.
  • The center shall provide the capability for digitized map data to act as the background to the emergency information presented to the emergency system operator.
  • The center shall support the interface to the Emergency Telecommunications System (e.g. 911 or 7-digit call routing) to receive emergency notification information and provide it to the emergency system operator.

Emergency Dispatch

  • The center shall dispatch emergency vehicles to respond to verified emergencies under center personnel control.
  • The center shall store the current status of all emergency vehicles available for dispatch and those that have been dispatched.
  • The center shall relay location and incident details to the responding vehicles.
  • The center shall track the location and status of emergency vehicles responding to an emergency based on information from the emergency vehicle.
  • The center shall store and maintain the emergency service responses in an action log.
  • The center shall provide the capability for digitized map data to act as the background to the information presented to the emergency system operator.
  • The center shall receive traffic images to support dispatch of emergency vehicles.
  • The center shall coordinate response to incidents with other Emergency Management centers to ensure appropriate resources are dispatched and utilized.

Emergency Response Management

  • The center shall develop, coordinate with other agencies, and store emergency response plans.
  • The center shall track the availability of resources and coordinate resource sharing with allied agency centers including traffic, maintenance, or other emergency centers.
  • The center shall allocate the appropriate emergency services, resources, and vehicle (s) to respond to incidents, and shall provide the capability to override the current allocation to suit the special needs of a current incident.
  • The center shall receive event scheduling information from Event Promoters.
  • The center shall provide the capability for digitized map data to act as the background to the information presented to the emergency system operator.
  • The center shall provide the capability for center personnel to provide inputs to the management of incidents, disasters and evacuations.

Emergency Routing

  • The center shall collect current traffic and road condition information for emergency vehicle route calculation.
  • The center shall receive status information from care facilities to determine the appropriate facility and its location.
  • The center shall receive asset restriction information to support the dispatching of appropriate emergency resources.

Incident Command

  • The center shall provide tactical decision support, resource coordination, and communications integration for Incident Commands that are established by first responders to support local management of an incident.
  • The center shall provide incident command communications with public safety, emergency management, transportation, and other allied response agency centers.
  • The center shall track and maintain resource information and action plans pertaining to the incident command.
  • The center shall share incident command information with other public safety agencies including resource deployment status, hazardous material information, rail incident information, evacuation advice as well as traffic, road, and weather conditions.
  • The center shall assess the status of responding emergency vehicles as part of an incident command.

Emergency Evacuation Support

  • The center shall develop and exchange evacuation plans with allied agencies prior to the occurrence of a disaster.
  • The center shall provide an interface to the emergency system operator to enter evacuation plans and procedures and present the operator with other agencies’ plans.
  • The center shall coordinate evacuation destinations and shelter needs with shelter providers (e.g., the American Red Cross) in the region.
  • The center shall provide evacuation information to traffic, transit, maintenance and construction, rail operations, and other emergency management centers as needed.
  • The center shall request traffic management agencies to implement special traffic control strategies and to control evacuation traffic, including traffic on local streets and arterials as well as the major evacuation routes.
  • The center shall monitor the progress or status of the evacuation once it begins and exchange tactical plans, prepared during the incident, with allied agencies.
  • The center shall monitor the progress of the reentry process.

Emergency Early Warning System

  • The center shall broadcast wide-area alerts and advisories to traffic management centers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property.

Last updated: 12-29-11