| Functional Requirements: |
Emergency Call-Taking
- The center shall receive emergency notification information from other public safety agencies and present the possible incident information to the emergency system operator.
- The center shall coordinate, correlate, and verify all emergency inputs, including those identified based on external calls and internal analysis of security sensor and surveillance data, and assign each a level of confidence.
- The center shall update the incident information log once the emergency system operator has verified the incident.
- The center shall provide the capability for digitized map data to act as the background to the emergency information presented to the emergency system operator.
Emergency Response Management
- The center shall provide strategic emergency response capabilities provided by an Emergency Operations Center for large-scale incidents and disasters.
- The center shall manage coordinated inter-agency responses to and recovery from large-scale emergencies. Such agencies include traffic management, transit, maintenance and construction management, rail operations, and other emergency management agencies.
- The center shall provide the capability to implement response plans and track progress through the incident by exchanging incident information and response status with allied agencies.
- The center shall develop, coordinate with other agencies, and store emergency response plans.
- The center shall track the availability of resources and coordinate resource sharing with allied agency centers including traffic, maintenance, or other emergency centers.
- The center shall allocate the appropriate emergency services, resources, and vehicle (s) to respond to incidents, and shall provide the capability to override the current allocation to suit the special needs of a current incident.
- The center shall provide the capability to request transit resource availability from transit centers for use during disaster and evacuation operations.
- The center shall assimilate the damage assessment of the transit, traffic, rail, maintenance, and other emergency center services and systems to create an overall transportation system status, and disseminate to each of these centers and the traveling public via traveler information providers.
- The center shall provide information to the media concerning the status of an emergency response.
- The center shall provide the capability for digitized map data to act as the background to the information presented to the emergency system operator.
- The center shall provide the capability for center personnel to provide inputs to the management of incidents, disasters and evacuations.
Incident Command
- The center shall provide tactical decision support, resource coordination, and communications integration for Incident Commands that are established by first responders to support local management of an incident.
- The center shall provide incident command communications with public safety, emergency management, transportation, and other allied response agency centers.
- The center shall track and maintain resource information and action plans pertaining to the incident command.
- The center shall share incident command information with other public safety agencies including resource deployment status, hazardous material information, rail incident information, evacuation advice as well as traffic, road, and weather conditions.
- The center shall assess the status of responding emergency vehicles as part of an incident command.
Emergency Evacuation Support
- The center shall manage inter-agency coordination of evacuation operations, from initial planning through the evacuation process and reentry.
- The center shall develop and exchange evacuation plans with allied agencies prior to the occurrence of a disaster.
- The center shall provide an interface to the emergency system operator to enter evacuation plans and procedures and present the operator with other agencies’ plans.
- The center shall coordinate evacuation destinations and shelter needs with shelter providers (e.g., the American Red Cross) in the region.
- The center shall provide evacuation information to traffic, transit, maintenance and construction, rail operations, and other emergency management centers as needed.
- The center shall request resources from transit agencies as needed to support the evacuation.
- The center shall request traffic management agencies to implement special traffic control strategies and to control evacuation traffic, including traffic on local streets and arterials as well as the major evacuation routes.
- The center shall provide traveler information systems with evacuation guidance including basic information to assist potential evacuees in determining whether evacuation is necessary and when it is safe to return.
- The center shall monitor the progress or status of the evacuation once it begins and exchange tactical plans, prepared during the incident, with allied agencies.
- The center shall monitor the progress of the reentry process.
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