| Functional Requirements: |
Emergency Call-Taking
- The center shall coordinate, correlate, and verify all emergency inputs, including those identified based on external calls and internal analysis of security sensor and surveillance data, and assign each a level of confidence.
- The center shall forward the verified emergency information to the responding agency based on the location and nature of the emergency.
- The center shall provide the capability for digitized map data to act as the background to the emergency information presented to the emergency system operator.
- The center shall receive emergency call information from 911 services and present the possible incident information to the emergency system operator.
- The center shall receive emergency call information from mayday service providers and present the possible incident information to the emergency system operator.
- The center shall receive emergency call information from motorist call-boxes and present the possible incident information to the emergency system operator.
- The center shall receive emergency notification information from other public safety agencies and present the possible incident information to the emergency system operator.
- The center shall receive emergency notification information from public transit systems and present the possible incident information to the emergency system operator.
- The center shall send a request for remote control of CCTV systems from a traffic management center in order to verify the reported incident.
- The center shall support the interface to the Emergency Telecommunications System (e.g. 911 or 7-digit call routing) to receive emergency notification information and provide it to the emergency system operator.
- The center shall update the incident information log once the emergency system operator has verified the incident.
Emergency Dispatch
- The center shall coordinate response to incidents with other Emergency Management centers to ensure appropriate resources are dispatched and utilized.
- The center shall dispatch emergency vehicles to respond to verified emergencies under center personnel control.
- The center shall provide the capability for digitized map data to act as the background to the information presented to the emergency system operator.
- The center shall provide the capability to request remote control of traffic surveillance devices
- The center shall receive traffic images to support dispatch of emergency vehicles.
- The center shall relay location and incident details to the responding vehicles.
- The center shall store and maintain the emergency service responses in an action log.
- The center shall store the current status of all emergency vehicles available for dispatch and those that have been dispatched.
- The center shall track the location and status of emergency vehicles responding to an emergency based on information from the emergency vehicle.
Emergency Response Management
- The center shall allocate the appropriate emergency services, resources, and vehicle (s) to respond to incidents, and shall provide the capability to override the current allocation to suit the special needs of a current incident.
- The center shall assimilate the damage assessment of the transit, traffic, rail, maintenance, and other emergency center services and systems to create an overall transportation system status, and disseminate to each of these centers and the traveling pub
- The center shall collect information about the status of the recovery efforts for the infrastructure during disasters.
- The center shall develop, coordinate with other agencies, and store emergency response plans.
- The center shall manage coordinated inter-agency responses to and recovery from large-scale emergencies. Such agencies include traffic management, transit, maintenance and construction management, rail operations, and other emergency management agencies.
- The center shall provide information to the media concerning the status of an emergency response.
- The center shall provide strategic emergency response capabilities provided by an Emergency Operations Center for large-scale incidents and disasters.
- The center shall provide the capability for center personnel to provide inputs to the management of incidents, disasters and evacuations.
- The center shall provide the capability for digitized map data to act as the background to the information presented to the emergency system operator.
- The center shall provide the capability to communicate information about emergency situations to local population through the Emergency Telecommunications System.
- The center shall provide the capability to identify neighborhoods and businesses that should be informed of an emergency situation based on information collected about incidents including their severity, impacted locations, and recovery schedule.
- The center shall provide the capability to implement response plans and track progress through the incident by exchanging incident information and response status with allied agencies.
- The center shall provide the capability to remotely control and monitor CCTV systems normally operated by a traffic management center.
- The center shall provide the capability to request transit resource availability from transit centers for use during disaster and evacuation operations.
- The center shall provide the overall status of infrastructure recovery efforts to traveler information providers and media.
- The center shall receive event scheduling information from Event Promoters.
- The center shall retrieve information from public health systems to increase preparedness for, and implement a response to biological, chemical, radiation, and other public health emergencies.
- The center shall support remote control of field equipment normally under control of the traffic management center including traffic signals, dynamic message signs, gates, and barriers.
- The center shall track the availability of resources and coordinate resource sharing with allied agency centers including traffic, maintenance, or other emergency centers.
Incident Command
- The center shall assess the status of responding emergency vehicles as part of an incident command.
- The center shall provide incident command communications with public safety, emergency management, transportation, and other allied response agency centers.
- The center shall provide tactical decision support, resource coordination, and communications integration for Incident Commands that are established by first responders to support local management of an incident.
- The center shall share incident command information with other public safety agencies including resource deployment status, hazardous material information, rail incident information, evacuation advice as well as traffic, road, and weather conditions.
- The center shall track and maintain resource information and action plans pertaining to the incident command.
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