| Functional Requirements: |
Mayday Support
- After the mayday becomes a verified incident, the center shall determine the appropriate response to the mayday message.
- The center shall acknowledge the request for emergency assistance, whether originated by the driver, automatically by the vehicle's safety systems, or by a traveler via a personal handheld device.
- The center shall collect mayday messages from travelers via personal handheld devices.
- The center shall collect mayday messages from vehicles and drivers.
- The center shall determine whether the mayday message indicates an emergency that requires the attention of public safety agencies, and forward mayday emergency data to the appropriate agency as necessary.
- The center shall maintain a log of all mayday signals received from vehicles.
- The center shall provide all mayday data to center personnel and respond to the vehicle, driver, or traveler using the portable handheld device as directed by the personnel.
- The center shall request additional emergency details from or issue commands to the vehicle's security systems or vehicle driver if needed.
- The center shall support the activation of remote controlled functions requested by a vehicle, such as requests to unlock doors.
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