ITS Element: City of Columbus 911 Call Center

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Description: The 911 Call Center is responsible for the handling of all calls for Police, Fire, and Rescue service. This center is staffed by highly trained civilian employees 24 hours a day, seven days a week. The 911 Call Center for the City of Columbus utilizes CAD technology, Ali mapping, and enhanced 911. The call center also receives all cellular 911 calls in the region.
Status: Existing
Stakeholder: City of Columbus Police Department
Mapping: Emergency Management

Interfaces:

 Buckeye Traffic Website
City of Columbus Fire/EMS Dispatch
City of Columbus Police Vehicles
City of Columbus TERT
Columbus Traffic Management Center
COTA Fixed Route Transit Management System
COTA Paratransit Management System
Franklin County EMA Emergency Operation Center (EOC)
Franklin County/City of Columbus COMBAT System
Freight Operations Centers
Local Fire/EMS Emergency Dispatch
Local Maintenance and Construction Management
Local Medical Centers
Local Police/Sheriffs Management and Dispatch
Local Traffic Management Centers
Mid-Ohio Regional Incident and Mutual Aid Network
ODOT Central Radio Room
ODOT District Offices
ODOT Maintenance Garages
ODPS Crash Database
Private Traveler Information Systems

Market Packages:

 AD1 - ITS Data Mart - Ohio Department of Public Safety Crash Database
APTS05 - Transit Security - COTA – Demand Responsive
APTS05 - Transit Security - COTA
ATMS06 - Traffic Information Dissemination - ODOT
ATMS06 - Traffic Information Dissemination - Local Counties and Municipalities
ATMS06 - Traffic Information Dissemination - City of Columbus
ATMS08 - Traffic Incident Management System - City of Columbus / ODOT (TM to EM)
ATMS08 - Traffic Incident Management System - Local Counties and Municipalities (TM to EM)
ATMS08 - Traffic Incident Management System - City of Columbus 911 Call Center (EM to MCM)
ATMS08 - Traffic Incident Management System - City of Columbus 911 Call Center (EM to EVS)
ATMS08 - Traffic Incident Management System - COTA (TrM to EM)
CVO10 - HAZMAT Management - PUCO
EM01 - Emergency Call-Taking and Dispatch - City of Columbus 911 Call Center (1 of 2)
EM01 - Emergency Call-Taking and Dispatch - Regional Emergency Communications Network (EM to Other EM)
EM01 - Emergency Call-Taking and Dispatch - City of Columbus 911 Call Center (2 of 2)
EM02 - Emergency Routing - Regional Medical Center Coordination (1 of 2)
EM04 - Roadway Service Patrols - ODOT
EM06 - Wide-Area Alert - Franklin County EOC (1 of 2)
EM06 - Wide-Area Alert - City of Columbus Amber/Silver Alerts
EM07 - Early Warning System - Franklin County EOC
EM08 - Disaster Response and Recovery - Franklin County EOC (1 of 2)
EM09 - Evacuation and Reentry Management - Franklin County EOC
MC06 - Winter Maintenance - Franklin County (2 of 2)
MC08 - Work Zone Management - ODOT (2 of 2)
MC08 - Work Zone Management - City of Columbus
MC10 - Maintenance and Construction Activity Coordination - City of Columbus
MC10 - Maintenance and Construction Activity Coordination - ODOT
Equipment Packages: Center Secure Area Alarm Support
Center Secure Area Sensor Management
Center Secure Area Surveillance
Emergency Call-Taking
Emergency Commercial Vehicle Response
Emergency Data Collection
Emergency Dispatch
Emergency Early Warning System
Emergency Environmental Monitoring
Emergency Evacuation Support
Emergency Response Management
Emergency Routing
Incident Command
Mayday Support
Service Patrol Management

Last updated: 10-22-09