ITS Element: COTA Website/IVR

Description:

Since 2003, advances in computer technology and the Internet have allowed COTA to provide web-based customer trip planning information. After a customer enters both origin and destination locations and trip times, a printable trip itinerary, including a map, is generated. Web-based trip planning allows the customer to specify parameters in developing itineraries, such as minimizing travel time, walking distances, or transfers. The website also provides real-time bus locator information. www.cota.com

Status:

Existing

Stakeholder:

Central Ohio Transit Authority (COTA)

Mapping:

Information Service Provider

Interfaces:

Central Ohio Multi-Modal Traveler Information System
COTA Fixed Route Transit Management System
COTA Information Kiosks
COTA Paratransit Management System
County EMA Emergency Operations Centers (EOC)
Franklin County EMA Emergency Operation Center (EOC)
Media Channels
Traveler Information Device

Market Packages:

APTS02 - Transit Fixed-Route Operations - COTA
APTS03 - Demand Response Transit Operations - COTA
APTS08 - Transit Traveler Information - COTA
ATIS01 - Broadcast Traveler Information - Central Ohio Multi-Modal Traveler Information System
ATIS02 - Interactive Traveler Information - COTA
EM10 - Disaster Traveler Information - County EOCs

Equipment Packages:

Basic Information Broadcast
Infrastructure Provided Trip Planning
Interactive Infrastructure Information
ISP Emergency Traveler Information
ISP Traveler Data Collection
Traveler Telephone Information

Last updated: 10-22-09