New York Sub-Regional ITS Architecture

Functional Requirements: Traveler Telephone Information

Description: This equipment package services voice-based traveler requests for information that supports traveler telephone information systems like 511. The equipment package takes requests for traveler information, which could be voice-formatted traveler requests, dual-tone multi-frequency (DTMF)-based requests, or a simple traveler information request, and returns the requested traveler information in the proper format. In addition to servicing requests for traveler information, this equipment package also collects and forwards alerts and advisories to traveler telephone information systems.
Functional Requirements:
  1. The center shall provide the capability to process voice-formatted requests for traveler information from a traveler telephone information system, and return the information in the requested format.
  2. The center shall provide the capability to process dual-tone multifrequency (DTMF)-based requests (touch-tone) for traveler information from a traveler telephone information system.
  3. The center shall provide the capability to process traveler information requests from a traveler telephone information system.
  4. The center shall provide information on traffic conditions in the requested voice format and for the requested location.
  5. The center shall provide work zone and roadway maintenance information in the requested voice format and for the requested location.
  6. The center shall provide roadway environment conditions information in the requested voice format and for the requested location.
  7. The center shall provide weather and event information in the requested voice format and for the requested location.
  8. The center shall provide transit service information in the requested voice format and for the requested location.
  9. The center shall provide yellow pages services information in the requested voice format and for the requested location.
  10. The center shall provide current ferry and rail schedule and airport status information in the requested voice format and for the requested location.
  11. The center shall provide the capability to support both specific caller requests as well as bulk upload of regional traveler information.
  12. The center shall receive and forward region-specific wide-area alert and advisory information to the traveler telephone information system, including major emergencies such as a natural or man-made disaster, civil emergency, child abductions, severe weather watches and warnings, military activities, and law enforcement warnings.
Included In: 511NY
MTA.INFO Website
NICE Customer Information Center Systems
NYC DOT Traveler Information Web Site
PANYNJ Airports Welcome Centers
PANYNJ Bus Terminals/Stations Traveler Information System
PANYNJ PATH Alerts
PANYNJ PATH Traveler Information Systems
PANYNJ Port Commerce Traveler Information System
PANYNJ TBT Traveler Information System
PANYNJ Traveler Information Systems
Private ISPs
Private Traveler Information
TRANSCOM OpenReach Servers
Web-Based Social Networking Services
Westchester County Bee Line Traveler Information System
Westchester County Bee Line Web Site