New Mexico Statewide ITS Architecture

Interfaces:

Emergency Call-Taking

• The center shall support the interface to the Emergency Telecommunications System (e.g. 911 or 7-digit call routing) to receive emergency notification information and provide it to the emergency system operator.
• The center shall receive emergency call information from 911 services and present the possible incident information to the emergency system operator.
• The center shall receive emergency notification information from other public safety agencies and present the possible incident information to the emergency system operator.
• The center shall receive emergency notification information from public transit systems and present the possible incident information to the emergency system operator.
• The center shall coordinate, correlate, and verify all emergency inputs, including those identified based on external calls and internal analysis of security sensor and surveillance data, and assign each a level of confidence.
• The center shall send a request for remote control of CCTV systems from a traffic management center in order to verify the reported incident.
• The center shall forward the verified emergency information to the responding agency based on the location and nature of the emergency.
• The center shall update the incident information log once the emergency system operator has verified the incident.

Emergency Dispatch

• The center shall dispatch emergency vehicles to respond to verified emergencies under center personnel control.
• The center shall store the current status of all emergency vehicles available for dispatch and those that have been dispatched.
• The center shall relay location and incident details to the responding vehicles.
• The center shall track the location and status of emergency vehicles responding to an emergency based on information from the emergency vehicle.
• The center shall store and maintain the emergency service responses in an action log.
• The center shall receive traffic images to support dispatch of emergency vehicles.
• The center shall provide the capability to request remote control of traffic surveillance devices
• The center shall coordinate response to incidents with other Emergency Management centers to ensure appropriate resources are dispatched and utilized.

Emergency Response Management

• The center shall provide the capability to implement response plans and track progress through the incident by exchanging incident information and response status with allied agencies.
• The center shall develop, coordinate with other agencies, and store emergency response plans.
• The center shall track the availability of resources and coordinate resource sharing with allied agency centers including traffic, maintenance, or other emergency centers.
• The center shall allocate the appropriate emergency services, resources, and vehicle (s) to respond to incidents, and shall provide the capability to override the current allocation to suit the special needs of a current incident.
• The center shall provide the capability to remotely control and monitor CCTV systems normally operated by a traffic management center.

Emergency Data Collection

• The center shall collect emergency service data, emergency vehicle management data, emergency vehicle data, sensor and surveillance data, threat data, and incident data.
• The center shall assign quality control metrics and meta-data to be stored along with the data. Meta-data may include attributes that describe the source and quality of the data and the conditions surrounding the collection of the data.
• The center shall receive and respond to requests from ITS Archives for either a catalog of the emergency management data or for the data itself.

Emergency Environmental Monitoring

• The center shall collect current and forecast road and weather information from weather service providers (such as the National Weather Service and value-added sector specific meteorological services).
• The center shall collect current road and weather information from roadway maintenance operations.
• The center shall present the current and forecast road and weather information to the emergency system operator.

Emergency Routing

• The center shall collect current traffic and road condition information for emergency vehicle route calculation.
• The center shall receive information on the location and status of traffic control equipment and work zones along potential emergency routes.
• The center shall receive status information from care facilities to determine the appropriate facility and its location.
• The center shall calculate emergency vehicle routes, under center personnel control, based on the collected traffic and road conditions information.
• The center shall request and receive ingress and egress routes or other specialized emergency access routes from the traffic management center.
• Once the route is calculated the route shall be provided to the dispatch function.

Emergency Evacuation Support

Emergency Commercial Vehicle Response

• The center shall forward the verified emergency information to the responding agency based on the location and nature of the emergency.