ITS Element: Regional Emergency Operations Center (EOC)

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Description: The County or municipal emergency operations centers (EOC) throughout the state of New Mexico.
Status: Existing
Stakeholder: County Emergency Management Agencies
Mapping: Archived Data Management
Emergency Management
Other Emergency Management
Other Archives

Interfaces:

ADOT Maintenance Sections
AMPA Regional TMC
Arizona Highway Patrol Dispatch
BIA Roads
BIA/Tribal Public Safety Dispatch
CDOT Maintenance Sections
City of Roswell Fixed Route Transit Dispatch
City of Roswell Public Information System
City of Roswell Public Safety Dispatch
City of Roswell Public Works Dispatch
City of Roswell Traffic Operations Center
Colorado State Police Dispatch
County Public Information System
County Public Works Dispatch
County Traffic Operations Center
Flood Control (monitoring) Dams
Independent School District Dispatch
Local Print and Broadcast Media
Local Transit Dispatch
Los Alamos National Lab Operations
Mexico Customs and Border Patrol
Mexico Public Safety
Mexico Regional Maintenance Section
Military Installation Operations Offices
Municipal Public Information System
Municipal Public Safety Dispatch
Municipal Public Works Dispatch
Municipal Traffic Operations Center-Statewide
National Parks and Monuments Sites
New Mexico National Guard Command System
New Mexico Regional HAZMAT Teams
New Mexico State Radio Communications Bureau (RCB)
New Mexico Statewide Emergency Operations Center (EOC)
NM DPS District Dispatch Center
NM Motor Transport Division (MTD) District Offices
NMDOT District 1 TOC
NMDOT District 2 TOC
NMDOT District 4 TOC
NMDOT District 5 TOC
NMDOT District 6 TOC
NMDOT District Maintenance Office
NMDOT District Maintenance Units Dispatch
NMDOT District Public Information System
NMDOT Park and Ride Dispatch
NMDOT Statewide TMC
NMRoads
North Central RTD Operations
OkDOT Maintenance Sections
Oklahoma State Police Dispatch
Private Ambulance Provider Dispatch-Statewide
Private HAZMAT Response Providers
Rail Runner Operations
Regional Emergency Communications Center
Regional Medical Centers-Statewide
Rio Metro RTD Operations Center
South Central RTD Operations
Southwest RTD Operations
Statewide Emergency Communications Network
Texas DPS Communications Service
Tribal Public Safety Dispatch-Statewide
Tribal Road Maintenance
Tribal Transportation Operations
TxDOT District Maintenance Sections
US Border Patrol Stations
US Bureau of Land Management Offices
US Forest Service Offices
Service Packages: ATMS08 - Traffic Incident Management System - City of Roswell (TM to EM)
ATMS08 - Traffic Incident Management System - Municipalities (TM to EM)
ATMS08 - Traffic Incident Management System - County (TM to EM)
ATMS08 - Traffic Incident Management System - Tribal (TM to EM)
ATMS08 - Traffic Incident Management System - NMRoads- Maintenance Info (EM to MCM)
ATMS08 - Traffic Incident Management System - Municipalities (EM to MCM)
ATMS08 - Traffic Incident Management System - County (EM to MCM)
ATMS08 - Traffic Incident Management System - Tribal (EM to MCM)
ATMS08 - Traffic Incident Management System - NMRoads (TM to EM)
EM01 - Emergency Call-Taking and Dispatch - Statewide Emergency Communications Network (EM to Other EM)
EM02 - Emergency Routing - Regional Medical Centers
EM05 - Transportation Infrastructure Protection - NMDOT (1 of 2)
EM06 - Wide-Area Alert - Amber Alert (1 of 2)
EM08 - Disaster Response and Recovery - Regional EOC (2 of 3)
EM08 - Disaster Response and Recovery - Regional EOC (3 of 3)
EM08 - Disaster Response and Recovery - Regional EOC (1 of 3)
EM08 - Disaster Response and Recovery - State EOC (1 of 3)
EM09 - Evacuation and Reentry Management - Statewide EOC
EM09 - Evacuation and Reentry Management - Regional EOC (1 of 2)
EM09 - Evacuation and Reentry Management - Regional EOC (2 of 2)
EM10 - Disaster Traveler Information - County Public Information System
EM10 - Disaster Traveler Information - NMDOT District Public Information System
EM10 - Disaster Traveler Information - City of Roswell Public Information System
EM10 - Disaster Traveler Information - Municipal Public Information Office
MC04 - Weather Information Processing and Distribution - Municipalities (1 of 2)
MC04 - Weather Information Processing and Distribution - NMDOT (1 of 3)
MC10 - Maintenance and Construction Activity Coordination - City of Roswell (2 of 2)
MC10 - Maintenance and Construction Activity Coordination - Activity Coordination - NMDOT (3 of 3)
MC10 - Maintenance and Construction Activity Coordination - Municipalities (2 of 2)
Functional Requirements:

Emergency Response Management

  • The center shall provide strategic emergency response capabilities provided by an Emergency Operations Center for large-scale incidents and disasters.
  • The center shall manage coordinated inter-agency responses to and recovery from large-scale emergencies. Such agencies include traffic management, transit, maintenance and construction management, rail operations, and other emergency management agencies.
  • The center shall provide the capability to implement response plans and track progress through the incident by exchanging incident information and response status with allied agencies.
  • The center shall develop, coordinate with other agencies, and store emergency response plans.
  • The center shall track the availability of resources and coordinate resource sharing with allied agency centers including traffic, maintenance, or other emergency centers.
  • The center shall allocate the appropriate emergency services, resources, and vehicle (s) to respond to incidents, and shall provide the capability to override the current allocation to suit the special needs of a current incident.
  • The center shall receive event scheduling information from Event Promoters.
  • The center shall support remote control of field equipment normally under control of the traffic management center including traffic signals, dynamic message signs, gates, and barriers.
  • The center shall provide the capability to remotely control and monitor CCTV systems normally operated by a traffic management center.
  • The center shall provide the capability to request transit resource availability from transit centers for use during disaster and evacuation operations.
  • The center shall assimilate the damage assessment of the transit, traffic, rail, maintenance, and other emergency center services and systems to create an overall transportation system status, and disseminate to each of these centers and the traveling public via traveler information providers.
  • The center shall provide information to the media concerning the status of an emergency response.
  • The center shall provide the capability for digitized map data to act as the background to the information presented to the emergency system operator.
  • The center shall provide the capability for center personnel to provide inputs to the management of incidents, disasters and evacuations.

Emergency Environmental Monitoring

  • The center shall collect current and forecast road and weather information from weather service providers (such as the National Weather Service and value-added sector specific meteorological services).
  • The center shall collect current road and weather information from roadway maintenance operations.
  • The center shall assimilate current and forecast road conditions and surface weather information to support incident management.
  • The center shall present the current and forecast road and weather information to the emergency system operator.

Incident Command

  • The center shall provide tactical decision support, resource coordination, and communications integration for Incident Commands that are established by first responders to support local management of an incident.
  • The center shall provide incident command communications with public safety, emergency management, transportation, and other allied response agency centers.
  • The center shall track and maintain resource information and action plans pertaining to the incident command.
  • The center shall share incident command information with other public safety agencies including resource deployment status, hazardous material information, rail incident information, evacuation advice as well as traffic, road, and weather conditions.
  • The center shall assess the status of responding emergency vehicles as part of an incident command.

Emergency Evacuation Support

  • The center shall manage inter-agency coordination of evacuation operations, from initial planning through the evacuation process and reentry.
  • The center shall develop and exchange evacuation plans with allied agencies prior to the occurrence of a disaster.
  • The center shall provide an interface to the emergency system operator to enter evacuation plans and procedures and present the operator with other agencies’ plans.
  • The center shall coordinate evacuation destinations and shelter needs with shelter providers (e.g., the American Red Cross) in the region.
  • The center shall provide evacuation information to traffic, transit, maintenance and construction, rail operations, and other emergency management centers as needed.
  • The center shall request resources from transit agencies as needed to support the evacuation.
  • The center shall request traffic management agencies to implement special traffic control strategies and to control evacuation traffic, including traffic on local streets and arterials as well as the major evacuation routes.
  • The center shall provide traveler information systems with evacuation guidance including basic information to assist potential evacuees in determining whether evacuation is necessary and when it is safe to return.
  • The center shall monitor the progress or status of the evacuation once it begins and exchange tactical plans, prepared during the incident, with allied agencies.
  • The center shall monitor the progress of the reentry process.

Emergency Early Warning System

  • The center shall provide the capability to correlate alerts and advisories, incident information, and security sensor and surveillance data.
  • The center shall broadcast wide-area alerts and advisories to traffic management centers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property.
  • The center shall broadcast wide-area alerts and advisories to transit management centers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property.
  • The center shall broadcast wide-area alerts and advisories to traveler information service providers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property.
  • The center shall broadcast wide-area alerts and advisories to maintenance centers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property.
  • The center shall broadcast wide-area alerts and advisories to other emergency management centers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property.
  • The center shall process status information from each of the centers that have been sent the wide-area alert.
  • The center shall coordinate the broadcast of wide-area alerts and advisories with other emergency management centers.
  • The center shall receive incident information from other transportation management centers to support the early warning system.
  • The center shall present the alert and advisory information and the status of the actions taken in response to the alert by the other centers to the emergency system operator as received from other system inputs.
  • The center shall support the entry of alert and advisory information directly from the emergency system operator.

Last updated: 10-10-12