ITS Element: Regional Emergency Communications Center

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Description: The regional communication center represents police/ fire/ems for county/ municipal emergency services.
Status: Existing
Stakeholder: Regional Public Safety Authorities
Mapping: Emergency Management
Other Emergency Management

Interfaces:

BIA Regional Website
BIA/Tribal Public Safety Dispatch
City of Roswell Fire/EMS Vehicles
City of Roswell Fixed Route Transit Dispatch
City of Roswell Police Vehicles
City of Roswell Public Information System
City of Roswell Public Safety Dispatch
City of Roswell Public Works Dispatch
City of Roswell Traffic Operations Center
County Fire/EMS Vehicles
County Public Information System
County Public Works Dispatch
County Sheriffs Vehicles
County Traffic Operations Center
Fleet Management Systems
Independent School District Dispatch
Local Transit Dispatch
Los Alamos National Lab Operations
Military Installation Operations Offices
Municipal Fire and EMS Vehicles
Municipal Police Vehicles
Municipal Public Information System
Municipal Public Safety Dispatch
Municipal Public Works Dispatch
Municipal Traffic Operations Center-Statewide
National Parks and Monuments Sites
NEF - National Enrichment Facility
New Mexico Conservancy Districts
New Mexico National Guard Command System
New Mexico Regional HAZMAT Teams
New Mexico State Radio Communications Bureau (RCB)
New Mexico Statewide Emergency Operations Center (EOC)
NM DPS District Dispatch Center
NM Motor Transport Division (MTD) District Offices
NMDOT District HELP Courtesy Patrol Dispatch
NMDOT Park and Ride Dispatch
NMDOT Signal Lab
NMDOT Statewide Crash Information System
NMDOT Traffic Safety Division Data System
NMRoads
North Central RTD Operations
Private Ambulance Provider Dispatch-Statewide
Private Ambulance Provider Vehicles
Private HAZMAT Response Providers
Private Tow/Wrecker Dispatch
Rail Operations Centers
Rail Runner Operations
Regional Emergency Operations Center (EOC)
Regional Medical Centers-Statewide
Rio Metro RTD Operations Center
South Central RTD Operations
Southwest RTD Operations
Statewide Emergency Communications Network
Tribal Public Safety Dispatch-Statewide
Tribal Public Websites
Tribal Transportation Operations
US Border Patrol Stations
US Bureau of Land Management Offices
US Forest Service Offices
WIPP - Waste Isolation Pilot Plant
Service Packages: AD1 - ITS Data Mart - NMDOT Statewide Crash Information System
AD1 - ITS Data Mart - NMDOT Traffic Safety
APTS05 - Transit Security - Rail Runner Operations
APTS05 - Transit Security - City of Roswell
APTS05 - Transit Security - Local Transit
APTS05 - Transit Security - Rio Metro RTD Operations
APTS05 - Transit Security - North Central RTD
APTS05 - Transit Security - South Central RTD Operations
APTS05 - Transit Security - Southwest RTD Operations
APTS05 - Transit Security - Independent School Districts
APTS05 - Transit Security - NMDOT Park and Ride
ATIS01 - Broadcast Traveler Information - NMRoads (Inputs)
ATIS01 - Broadcast Traveler Information - City of Roswell Public Information System (Inputs)
ATIS01 - Broadcast Traveler Information - Municipal Public Information System (Inputs)
ATIS01 - Broadcast Traveler Information - County Public Information System (Inputs)
ATMS06 - Traffic Information Dissemination - NMDOT District 4 TOC
ATMS06 - Traffic Information Dissemination - Municipalities
ATMS06 - Traffic Information Dissemination - NMDOT Statewide TMC
ATMS06 - Traffic Information Dissemination - Tribal
ATMS06 - Traffic Information Dissemination - County TOC
ATMS06 - Traffic Information Dissemination - NMDOT District 5 TMC
ATMS06 - Traffic Information Dissemination - NMDOT District 2 TOC
ATMS06 - Traffic Information Dissemination - NMDOT District 6 TOC
ATMS08 - Traffic Incident Management System - Tribal (TM to EM)
ATMS08 - Traffic Incident Management System - Rail Operations Coordination
ATMS08 - Traffic Incident Management System - RECC (EM to EVS)
ATMS08 - Traffic Incident Management System - Tribal (EM to MCM)
ATMS08 - Traffic Incident Management System - County (EM to MCM)
ATMS08 - Traffic Incident Management System - Municipalities (EM to MCM)
ATMS08 - Traffic Incident Management System - NMRoads- Maintenance Info (EM to MCM)
ATMS08 - Traffic Incident Management System - County (TM to EM)
ATMS08 - Traffic Incident Management System - Municipalities (TM to EM)
ATMS08 - Traffic Incident Management System - City of Roswell (TM to EM)
ATMS08 - Traffic Incident Management System - NMRoads (TM to EM)
ATMS08 - Traffic Incident Management System - City of Roswell (EM to MCM)
ATMS21 - Roadway Closure Management - NMDOT (2 of 2)
CVO10 - HAZMAT Management - NEF / WIPP
CVO10 - HAZMAT Management - Commercial Vehicles
EM01 - Emergency Call-Taking and Dispatch - NM DPS
EM01 - Emergency Call-Taking and Dispatch - Municipalities
EM01 - Emergency Call-Taking and Dispatch - Regional PSAPs (1 of 2)
EM01 - Emergency Call-Taking and Dispatch - BIA/Tribal and Tribal Public Safety
EM01 - Emergency Call-Taking and Dispatch - City of Roswell
EM01 - Emergency Call-Taking and Dispatch - Regional PSAPs (2 of 2)
EM01 - Emergency Call-Taking and Dispatch - Statewide Emergency Communications Network (EM to Other EM)
EM01 - Emergency Call-Taking and Dispatch - NM State Radio Communications Bureau (RCB)
EM02 - Emergency Routing - Regional Medical Centers
EM02 - Emergency Routing - County Sheriff and County Fire/EMS Vehicles
EM02 - Emergency Routing - Municipal Police and Fire/EMS Vehicles
EM02 - Emergency Routing - NMDOT (1 of 2)
EM02 - Emergency Routing - City of Roswell Fire/EMS Vehicles
EM05 - Transportation Infrastructure Protection - NMDOT (1 of 2)
EM06 - Wide-Area Alert - Amber Alert (1 of 2)
EM08 - Disaster Response and Recovery - State EOC (1 of 3)
EM08 - Disaster Response and Recovery - Regional EOC (1 of 3)
EM09 - Evacuation and Reentry Management - Regional EOC (1 of 2)
MC04 - Weather Information Processing and Distribution - Municipalities (1 of 2)
MC04 - Weather Information Processing and Distribution - Counties (1 of 2)
MC04 - Weather Information Processing and Distribution - NMDOT (1 of 3)
MC10 - Maintenance and Construction Activity Coordination - City of Roswell (2 of 2)
MC10 - Maintenance and Construction Activity Coordination - Activity Coordination - NMDOT (3 of 3)
MC10 - Maintenance and Construction Activity Coordination - Counties (2 of 2)
MC10 - Maintenance and Construction Activity Coordination - Municipalities (2 of 2)
MC10 - Maintenance and Construction Activity Coordination - Tribal (2 of 2)
MC10 - Maintenance and Construction Activity Coordination - BIA (2 of 2)
Functional Requirements:

Emergency Call-Taking

  • The center shall support the interface to the Emergency Telecommunications System (e.g. 911 or 7-digit call routing) to receive emergency notification information and provide it to the emergency system operator.
  • The center shall receive emergency call information from 911 services and present the possible incident information to the emergency system operator.
  • The center shall receive emergency call information from mayday service providers and present the possible incident information to the emergency system operator.
  • The center shall receive emergency notification information from other public safety agencies and present the possible incident information to the emergency system operator.
  • The center shall receive emergency notification information from public transit systems and present the possible incident information to the emergency system operator.
  • The center shall coordinate, correlate, and verify all emergency inputs, including those identified based on external calls and internal analysis of security sensor and surveillance data, and assign each a level of confidence.
  • The center shall send a request for remote control of CCTV systems from a traffic management center in order to verify the reported incident.
  • The center shall forward the verified emergency information to the responding agency based on the location and nature of the emergency.
  • The center shall update the incident information log once the emergency system operator has verified the incident.
  • The center shall provide the capability for digitized map data to act as the background to the emergency information presented to the emergency system operator.

Emergency Dispatch

  • The center shall dispatch emergency vehicles to respond to verified emergencies under center personnel control.
  • The center shall store the current status of all emergency vehicles available for dispatch and those that have been dispatched.
  • The center shall relay location and incident details to the responding vehicles.
  • The center shall track the location and status of emergency vehicles responding to an emergency based on information from the emergency vehicle.
  • The center shall store and maintain the emergency service responses in an action log.
  • The center shall provide the capability for digitized map data to act as the background to the information presented to the emergency system operator.
  • The center shall receive traffic images to support dispatch of emergency vehicles.
  • The center shall provide the capability to request remote control of traffic surveillance devices
  • The center shall coordinate response to incidents with other Emergency Management centers to ensure appropriate resources are dispatched and utilized.

Emergency Response Management

  • The center shall provide the capability to implement response plans and track progress through the incident by exchanging incident information and response status with allied agencies.
  • The center shall develop, coordinate with other agencies, and store emergency response plans.
  • The center shall track the availability of resources and coordinate resource sharing with allied agency centers including traffic, maintenance, or other emergency centers.
  • The center shall allocate the appropriate emergency services, resources, and vehicle (s) to respond to incidents, and shall provide the capability to override the current allocation to suit the special needs of a current incident.
  • The center shall receive event scheduling information from Event Promoters.
  • The center shall support remote control of field equipment normally under control of the traffic management center including traffic signals, dynamic message signs, gates, and barriers.
  • The center shall provide the capability to remotely control and monitor CCTV systems normally operated by a traffic management center.
  • The center shall provide the capability to request transit resource availability from transit centers for use during disaster and evacuation operations.
  • The center shall assimilate the damage assessment of the transit, traffic, rail, maintenance, and other emergency center services and systems to create an overall transportation system status, and disseminate to each of these centers and the traveling public via traveler information providers.
  • The center shall provide information to the media concerning the status of an emergency response.
  • The center shall provide the capability for digitized map data to act as the background to the information presented to the emergency system operator.
  • The center shall provide the capability for center personnel to provide inputs to the management of incidents, disasters and evacuations.

Emergency Data Collection

  • The center shall collect emergency service data, emergency vehicle management data, emergency vehicle data, sensor and surveillance data, threat data, and incident data.
  • The center shall assign quality control metrics and meta-data to be stored along with the data. Meta-data may include attributes that describe the source and quality of the data and the conditions surrounding the collection of the data.
  • The center shall receive and respond to requests from ITS Archives for either a catalog of the emergency management data or for the data itself.
  • The center shall be able to produce sample products of the data available.

Emergency Environmental Monitoring

  • The center shall collect current and forecast road and weather information from weather service providers (such as the National Weather Service and value-added sector specific meteorological services).
  • The center shall collect current road and weather information from roadway maintenance operations.
  • The center shall assimilate current and forecast road conditions and surface weather information to support incident management.
  • The center shall present the current and forecast road and weather information to the emergency system operator.

Emergency Routing

  • The center shall collect current traffic and road condition information for emergency vehicle route calculation.
  • The center shall receive information on the location and status of traffic control equipment and work zones along potential emergency routes.
  • The center shall receive status information from care facilities to determine the appropriate facility and its location.
  • The center shall receive asset restriction information to support the dispatching of appropriate emergency resources.
  • The center shall calculate emergency vehicle routes, under center personnel control, based on the collected traffic and road conditions information.
  • The center shall request and receive ingress and egress routes or other specialized emergency access routes from the traffic management center.
  • Once the route is calculated the route shall be provided to the dispatch function.
  • The center shall provide the capability for digitized map data to act as the background to the information presented to the emergency system operator.

Incident Command

  • The center shall provide tactical decision support, resource coordination, and communications integration for Incident Commands that are established by first responders to support local management of an incident.
  • The center shall provide incident command communications with public safety, emergency management, transportation, and other allied response agency centers.
  • The center shall track and maintain resource information and action plans pertaining to the incident command.
  • The center shall share incident command information with other public safety agencies including resource deployment status, hazardous material information, rail incident information, evacuation advice as well as traffic, road, and weather conditions.

Emergency Evacuation Support

  • The center shall develop and exchange evacuation plans with allied agencies prior to the occurrence of a disaster.

Emergency Commercial Vehicle Response

  • The center shall forward the verified emergency information to the responding agency based on the location and nature of the emergency.

Last updated: 10-10-12