ITS Element: 511NY.ORG

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Description: Traveler information system, including web site and interactive voice response (IVR), for traffic, transit, roadway, and weather information providing New York State travelers with up-to-date information on road conditions, traffic, construction, transit itinerary planning and other activity affecting transportation managed by NYSDOT.
Status: Existing
Stakeholder: NYSDOT - New York State Department of Transportation
Mapping: Information Service Provider
Other ISP

Interfaces:

NYS Canal Infrastructure Management System
NYSDOT Public Information Office
NYSDOT Region 2 Public Information Office
NYSDOT Rest Areas/Truck Stops/Service Plaza Kiosks
NYSDOT Statewide Information Exchange Network (IEN)
NYSDOT Statewide Video Exchange Network (VEN)
NYSDOT Transit Service Information Portal (TSIP)
Private Newspaper, Television, and Radio Stations
Private Traveler Information Device
Private Traveler Information Systems
TRANSCOM RA Servers
Market Packages: APTS02 - Transit Fixed-Route Operations - NYSDOT TSIP
APTS04 - Transit Fare Collection Management - NYSDOT TSIP
APTS08 - Transit Traveler Information - NYSDOT TSIP
ATIS01 - Broadcast Traveler Information - 511NY.ORG (3 of 3)
ATIS01 - Broadcast Traveler Information - 511NY.ORG – Incidents (2 of 3)
ATIS01 - Broadcast Traveler Information - 511NY.ORG – Road Network Conditions (1 of 3)
ATIS02 - Interactive Traveler Information - 511NY.ORG
ATMS01 - Network Surveillance - NYSDOT Region 2 / Video Exchange Network (VEN)
ATMS01 - Network Surveillance - NYSDOT Region 2 / IEN
ATMS06 - Traffic Information Dissemination - NYSDOT Region 2 (1 of 3)
EM10 - Disaster Traveler Information - NYSDOT IEN and NY511.ORG
MC04 - Weather Information Processing and Distribution - NYS Canal Corporation
MC04 - Weather Information Processing and Distribution - NYSDOT Region 2 (2 of 2)
MC06 - Winter Maintenance - NYSDOT Region 2 (3 of 3)
MC08 - Work Zone Management - NYSDOT Region 2 (3 of 3)
Functional Requirements:

Basic Information Broadcast

  • The center shall disseminate traffic and highway condition information to travelers, including incident information, detours and road closures, event information, recommended routes, and current speeds on specific routes.
  • The center shall disseminate maintenance and construction information to travelers, including scheduled maintenance and construction work activities and work zone activities.
  • The center shall disseminate transit routes and schedules, transit transfer options, transit fares, and real-time schedule adherence information to travelers.
  • The center shall disseminate parking information to travelers, including location, availability, and fees.
  • The center shall disseminate toll fee information to travelers.
  • The center shall disseminate weather information to travelers.
  • The center shall disseminate event information to travelers.
  • The center shall disseminate air quality information to travelers.
  • The center shall provide the capability to support requests from the media for traffic and incident data.
  • The center shall provide the capability for a system operator to control the type and update frequency of broadcast traveler information.

Infrastructure Provided Trip Planning

  • The center shall generate route plans based on current or forecasted weather.
  • The center shall generate trips based on the use of more than one mode of transport.
  • The center shall use the preferences and constraints specified by the traveler in the trip request to select the most appropriate mode of transport.
  • The center shall provide the capability for center personnel to control route calculation parameters.
  • The center shall provide the capability to provide specific pre-trip and enroute directions to travelers (and drivers), including costs, arrival times, and transfer points.
  • The center shall support on-line route guidance for travelers using personal devices (such as PDAs).
  • The center shall support on-line route guidance for drivers in vehicles.
  • The center shall generate route plans based on current and/or predicted conditions of the road network, scheduled maintenance and construction work activities, and work zone activities.

Interactive Infrastructure Information

  • The center shall disseminate customized traffic and highway condition information to travelers, including incident information, detours and road closures, recommended routes, and current speeds on specific routes upon request.
  • The center shall disseminate customized maintenance and construction information to travelers, including scheduled maintenance and construction work activities and work zone activities upon request.
  • The center shall disseminate customized transit routes and schedules, transit transfer options, transit fares, and real-time schedule adherence information to travelers upon request.
  • The center shall disseminate customized toll fee information to travelers upon request.
  • The center shall disseminate customized weather information to travelers upon request.
  • The center shall disseminate customized event information to travelers upon request.
  • The center shall provide all traveler information based on the traveler's current location or a specific location identified by the traveler, and filter or customize the provided information accordingly.
  • The center shall accept traveler profiles for determining the type of personalized data to send to the traveler.
  • The center shall provide the capability for a system operator to control the type and update frequency of traveler information.

ISP Emergency Traveler Information

  • The center shall disseminate emergency evacuation information to the traveler interface systems, including evacuation zones, shelter information, available transportation modes, road closures and detours, changes to transit services, and traffic and road conditions at the origin, destination, and along the evacuation routes.
  • The center shall provide evacuation information to shelter providers.
  • The center shall disseminate wide-area alert information to the traveler interface systems, including major emergencies such as a natural or man-made disaster, civil emergency, child abductions, severe weather watches and warnings, military activities, and law enforcement warnings.
  • The center shall provide the capability for a system operator to control the type and update frequency of emergency and wide-area alert information distributed to travelers.

Traveler Telephone Information

  • The center shall provide the capability to process voice-formatted requests for traveler information from a traveler telephone information system, and return the information in the requested format.
  • The center shall provide the capability to process dual-tone multifrequency (DTMF)-based requests (touch-tone) for traveler information from a traveler telephone information system.
  • The center shall provide the capability to process traveler information requests from a traveler telephone information system.
  • The center shall provide information on traffic conditions in the requested voice format and for the requested location.
  • The center shall provide work zone and roadway maintenance information in the requested voice format and for the requested location.
  • The center shall provide roadway environment conditions information in the requested voice format and for the requested location.
  • The center shall provide weather and event information in the requested voice format and for the requested location.
  • The center shall provide transit service information in the requested voice format and for the requested location.
  • The center shall provide yellow pages services information in the requested voice format and for the requested location.
  • The center shall provide current ferry and rail schedule and airport status information in the requested voice format and for the requested location.
  • The center shall provide the capability to support both specific caller requests as well as bulk upload of regional traveler information.
  • The center shall receive and forward region-specific wide-area alert and advisory information to the traveler telephone information system, including major emergencies such as a natural or man-made disaster, civil emergency, child abductions, severe weather watches and warnings, military activities, and law enforcement warnings.

ISP Traveler Data Collection

  • The center shall collect, process, and store traffic and highway condition information, including incident information, detours and road closures, event information, recommended routes, and current speeds on specific routes.
  • The center shall collect, process, and store maintenance and construction information, including scheduled maintenance and construction work activities and work zone activities.
  • The center shall collect, process, and store transit routes and schedules, transit transfer options, transit fares, and real-time schedule adherence information.
  • The center shall collect, process, and store parking information, including location, availability, and fees.
  • The center shall collect, process, and store toll fee information.
  • The center shall collect, process, and store current and forecast road conditions and surface weather conditions.
  • The center shall collect, process, and store event information.
  • The center shall collect, process, and store air quality information.
  • The center shall collect, process, and store border crossing information.

Last updated: 09-18-10