ITS Element: Local Fire/EMS Dispatch

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Description: This includes local city, county fire and EMS dispatch systems.
Status: Existing
Stakeholder: Local Public Safety Agencies
Mapping: Emergency Management
Other Emergency Management

Interfaces:

CENTRO Transit Operations Center
CHEMTREC / CANUTEC
Local 911 Call Centers
Local DPW Dispatch
Local EOC
Local Fire/EMS Vehicles
Local Traffic Control Center
Local Transit Operators Systems
New York State Emergency Operations Center (SEMO)
NYS Canal Infrastructure Management System
NYS Police Dispatch
NYSDOT Region 2 TOC
NYSDOT Statewide Information Exchange Network (IEN)
NYSDOT Statewide Video Exchange Network (VEN)
Private Mayday/Concierge Service Center
Regional Event Promoters
RESOURCE
School Bus Dispatch
Market Packages: APTS05 - Transit Security - CENTRO
APTS05 - Transit Security - Local Transit Operators
APTS05 - Transit Security - School Bus Operators
ATMS06 - Traffic Information Dissemination - Local Cities and Counties (2 of 2)
ATMS06 - Traffic Information Dissemination - NYSDOT Region 2 (3 of 3)
ATMS07 - Regional Traffic Management - NYSDOT Statewide Video Exchange Network (VEN)
ATMS08 - Traffic Incident Management System - Local Cities and Counties (TM to EM)
ATMS08 - Traffic Incident Management System - Local Cities and Counties (EM to MCM)
ATMS08 - Traffic Incident Management System - Public Safety Agencies
ATMS08 - Traffic Incident Management System - Regional Events
ATMS08 - Traffic Incident Management System - NYSDOT Region 2 (TM to EM)
CVO10 - HAZMAT Management - NYSDOT
EM01 - Emergency Call-Taking and Dispatch - NYSDOT Statewide Transportation Information Control Center (STICC) and - Statewide Information Exchange Network (IEN)
EM01 - Emergency Call-Taking and Dispatch - State Emergency Operations Center
EM01 - Emergency Call-Taking and Dispatch - Local 911
EM02 - Emergency Routing - Local Public Safety Vehicles
EM02 - Emergency Routing - NYSDOT Traffic Signals - Local Public Safety Vehicles
EM02 - Emergency Routing - Local Traffic Signals - Local Public Safety Vehicles
EM03 - Mayday and Alarms Support - Mayday/Concierge Service Center
EM03 - Mayday and Alarms Support - Commercial Vehicle
EM05 - Transportation Infrastructure Protection - NYSDOT Region 2 (2 of 2)
EM06 - Wide-Area Alert - Local EOC (1 of 2)
EM06 - Wide-Area Alert - New York SEMO / Local EOC / NYSDOT IEN
EM07 - Early Warning System - New York SEMO / Local EOC / NYSDOT IEN
EM07 - Early Warning System - Local EOC (1 of 2)
EM08 - Disaster Response and Recovery - Local EOC (1 of 2)
EM08 - Disaster Response and Recovery - New York SEMO / Local EOC
EM09 - Evacuation and Reentry Management - Local EOC (1 of 2)
EM09 - Evacuation and Reentry Management - New York SEMO / Local EOC / NYSDOT STICC
MC04 - Weather Information Processing and Distribution - NYS Canal Corporation
MC04 - Weather Information Processing and Distribution - Local Cities and Counties
MC04 - Weather Information Processing and Distribution - NYSDOT Region 2 (2 of 2)
MC06 - Winter Maintenance - NYSDOT Region 2 (3 of 3)
MC06 - Winter Maintenance - Local Cities and Counties (2 of 2)
MC08 - Work Zone Management - Local Cities and Counties
MC08 - Work Zone Management - NYSDOT Region 2 (3 of 3)
MC10 - Maintenance and Construction Activity Coordination - Local Cities and Counties
MC10 - Maintenance and Construction Activity Coordination - NYSDOT Region 2 (2 of 2)
Functional Requirements:

Emergency Call-Taking

  • The center shall coordinate, correlate, and verify all emergency inputs, including those identified based on external calls and internal analysis of security sensor and surveillance data, and assign each a level of confidence.
  • The center shall update the incident information log once the emergency system operator has verified the incident.
  • The center shall provide the capability for digitized map data to act as the background to the emergency information presented to the emergency system operator.
  • The center shall receive emergency call information from mayday service providers and present the possible incident information to the emergency system operator.
  • The center shall receive emergency notification information from other public safety agencies and present the possible incident information to the emergency system operator.
  • The center shall receive emergency notification information from public transit systems and present the possible incident information to the emergency system operator.

Emergency Dispatch

  • The center shall dispatch emergency vehicles to respond to verified emergencies under center personnel control.
  • The center shall store the current status of all emergency vehicles available for dispatch and those that have been dispatched.
  • The center shall relay location and incident details to the responding vehicles.
  • The center shall track the location and status of emergency vehicles responding to an emergency based on information from the emergency vehicle.
  • The center shall store and maintain the emergency service responses in an action log.
  • The center shall provide the capability for digitized map data to act as the background to the information presented to the emergency system operator.
  • The center shall coordinate response to incidents with other Emergency Management centers to ensure appropriate resources are dispatched and utilized.

Emergency Response Management

  • The center shall manage coordinated inter-agency responses to and recovery from large-scale emergencies. Such agencies include traffic management, transit, maintenance and construction management, rail operations, and other emergency management agencies.
  • The center shall provide the capability to implement response plans and track progress through the incident by exchanging incident information and response status with allied agencies.
  • The center shall develop, coordinate with other agencies, and store emergency response plans.
  • The center shall allocate the appropriate emergency services, resources, and vehicle (s) to respond to incidents, and shall provide the capability to override the current allocation to suit the special needs of a current incident.
  • The center shall receive event scheduling information from Event Promoters.
  • The center shall provide information to the media concerning the status of an emergency response.
  • The center shall provide the capability for digitized map data to act as the background to the information presented to the emergency system operator.

Emergency Environmental Monitoring

  • The center shall collect current and forecast road and weather information from weather service providers (such as the National Weather Service and value-added sector specific meteorological services).

Emergency Routing

  • The center shall collect current traffic and road condition information for emergency vehicle route calculation.
  • The center shall receive information on the location and status of traffic control equipment and work zones along potential emergency routes.
  • The center shall receive status information from care facilities to determine the appropriate facility and its location.
  • The center shall receive asset restriction information to support the dispatching of appropriate emergency resources.
  • The center shall calculate emergency vehicle routes, under center personnel control, based on the collected traffic and road conditions information..
  • The center shall request and receive ingress and egress routes or other specialized emergency access routes from the traffic management center.
  • The center shall provide the capability to request special traffic control measures, such as signal preemption, from the traffic management center to facilitate emergency vehicle progress along the suggested route.
  • Once the route is calculated the route shall be provided to the dispatch function.
  • The center shall provide the capability for digitized map data to act as the background to the information presented to the emergency system operator.

Incident Command

  • The center shall provide tactical decision support, resource coordination, and communications integration for Incident Commands that are established by first responders to support local management of an incident.
  • The center shall provide incident command communications with public safety, emergency management, transportation, and other allied response agency centers.
  • The center shall track and maintain resource information and action plans pertaining to the incident command.

Emergency Commercial Vehicle Response

  • The center shall receive emergency notification information from commercial vehicles, commercial vehicle check stations, or commercial fleet operators and present the possible incident information to the emergency system operator. This may include detection of non-permitted transport of security sensitive hazmat, hazardous cargo spills, etc.
  • The center shall receive details of the cargo being carried by commercial vehicles from their commercial fleet manager for incidents involving potential hazardous materials.
  • The center shall forward the verified emergency information to the responding agency based on the location and nature of the emergency.
  • The center shall provide the capability to request Fleet and Freight Management to disable a specific vehicle in their fleet.

Last updated: 09-18-10