New Jersey Statewide ITS Architecture

ITS Element: NJT Corporate Customer Information Center Systems
Description:	Includes interactive voice response telephone systems, agency interactive websites, and agency kiosks. Provides transit information such as real-time transit schedules, fare information, route diversions, and transit incidents.
Status:	Existing
Stakeholder:	NJ TRANSIT Customer Service
Mapping:	Information Service Provider Transit Management
Interfaces:	AMTRAK National Operations Center Multimodal Passenger Air and Water Terminals/Stations National Airline Information Centers NJDOT 511 System NJDOT OEM NJDOT OTT NJDOT STOC NJT Access Link Dispatch NJT Bus Operations North NJT Bus Operations South NJT Bus Vehicles NJT Corporate Customer Information / Display Systems NJT Emergency Command Center NJT LRT - Hudson-Bergen Operations Center NJT LRT - Newark City Subway Operations Center NJT LRT - River Line Operations Center NJT Parking Facilities NJT Passenger Information Server NJT Rail Operations Center Systems NJT Transit Itinerary Planning System NJT Web Site Private Commercial and Fleet Vehicles Private ISPs Regional Airline Operations Regional Airport Operations RIMIS IEN TRANSCOM Communications Center Servers Travelers Personal Computing Devices Travelers Vehicles
Market Packages:	APTS2 - Transit Fixed-Route Operations APTS2 - Transit Fixed-Route Operations APTS3 - Demand Response Transit Operations APTS5 - Transit Security APTS5 - Transit Security APTS6 - Transit Maintenance APTS6 - Transit Maintenance APTS7 - Multi-modal Coordination APTS7 - Multi-modal Coordination APTS8 - Transit Traveler Information APTS8 - Transit Traveler Information APTS8 - Transit Traveler Information APTS8 - Transit Traveler Information APTS8 - Transit Traveler Information ATIS5 - ISP Based Route Guidance ATMS16 - Parking Facility Management ATMS20 - Drawbridge Management EM01 - Emergency Call-Taking and Dispatch EM01 - Emergency Call-Taking and Dispatch EM07 - Early Warning System EM08 - Disaster Response and Recovery EM09 - Evacuation and Reentry Management MC08 - Work Zone Management
Equipment Packages:	Infrastructure Provided Route Selection Interactive Infrastructure Information Transit Center Fixed-Route Operations Transit Center Information Services Transit Center Multi-Modal Coordination Transit Center Paratransit Operations Transit Center Security Transit Evacuation Support Transit Garage Operations

Last updated: 02-11-05

New Jersey Statewide ITS Architecture

ITS Element: NJT Corporate Customer Information Center Systems