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Equipment Package: Traveler Telephone Information

Description: This equipment package services voice-based traveler requests for information that supports traveler telephone information systems like 511. The equipment package takes requests for traveler information, which could be voice-formatted traveler requests, dual-tone multifrequency (DTMF)-based requests, or a simple traveler information request, and returns the requested traveler information in the proper format. In addition to servicing requests for traveler information, this equipment package also collects and forwards alerts and advisories to traveler telephone information systems.
Included In: Cross County Connection TMA Systems
DRJTBC Website
NJDOT 511 System
NJDOT Central Traveler Information System
NJDOT North Traveler Information System
NJDOT South Traveler Information System
NJDOT STOC
NJDOT Website
NJTA IVR
NJTA Website
PANYNJ Airports Traveler Information Systems
PANYNJ PATH Traveler Information Systems
PANYNJ Port Commerce FIRST Web Site
PANYNJ Port Commerce Traveler Information System
PANYNJ TB/T Bus Terminals/Stations Traveler Information System
PANYNJ TB/T Tunnels/Bridges Traveler Information System
PANYNJ Traveler Information Systems
Private ISPs
RIMIS IEN
SJTA Traveler Information System
TRANSCOM Communications Center Servers
TRANSCOM TRIPS123 Traveler Information System
Processes: 6.5.5 - Manage Emergency Traveler Information
6.5.6 - Provide 511 Traveler Information
User Service Requirements: 1.0 - TRAVEL AND TRAFFIC MANAGEMENT
1.1 - PRE-TRIP TRAVEL INFORMATION
1.1.4 - PTTI shall provide the capability for User Access.
1.1.4.1 - PTTI shall provide the capability for users to access the system from multiple distributed locations.
1.1.4.1.1 - PTTI shall provide the capability for users to access the system from their homes.
1.1.4.1.2 - PTTI shall provide the capability for users to access the system from their place of work.
1.5 - TRAVELER SERVICES INFORMATION
1.5.2 - TSI shall include an Information Access function that allows travelers to access the available information.
1.5.2.5 - Information Access shall provide the capability for travelers to access the TSI information via any of, but not limited to, the following methods:
1.5.2.5(b) - Dial-up telephone lines.
5.0 - EMERGENCY MANAGEMENT
5.1 - EMERGENCY NOTIFICATION AND PERSONAL SECURITY
5.1.3 - ENPS shall include a Remote Security and Emergency Monitoring (RSEM) function to create an environment of safety in secure areas.
5.1.3.4 - RSEM shall include a Monitor Alert Levels (MAL) function.
5.1.3.4.3 - MAL shall increase system preparedness as the likelihood of an incident increases, including:
5.1.4 - ENPS shall include a Wide Area Alert (WAA) function to notify the public in emergency situations using ITS driver information and traveler information capabilities.
5.1.4.1 - WAA shall notify transportation operators and information providers when an emergency situation occurs that requires public notification.
5.1.4.1.1 - The WAA notification shall identify the originator, the nature of the emergency, the geographic area affected by the emergency, the effective time period, and information and instructions necessary for the public to respond to the alert.
5.1.4.1.2 - The WAA shall provide necessary information for emergencies including, but not limited to, child abductions, severe weather watches and warnings, military activities, civil emergencies, other natural and human-caused disaster advisories, and law enforcement warnings.
5.1.4.2 - WAA shall use available dynamic message signs, highway advisory radio, in-vehicle displays, 511 and other telephone information systems, traveler information web sites, transit vehicle information systems, message display boards, and other information systems to provide the WAA information to the public.
5.1.4.2.1 - WAA shall tailor the information provided for individual driver and traveler information systems, limiting messages to short notifications for human-factors limited devices like dynamic message signs.
5.1.4.3 - WAA shall keep the WAA initiator apprised of the current status of public notification, including an accounting of the driver and traveler information resources that are being utilized.
5.1.4.4 - WAA shall notify transportation operators and information providers when public notification is no longer required.
5.1.5 - ENPS shall include a Protect Sensitive Traveler Information (PSTI) function to inhibit distribution of traveler information that is deemed to be sensitive.
5.1.5.1 - PSTI shall notify transportation operators and information providers when access to information from ITS surveillance and sensor systems must be restricted.
5.1.5.2 - The PSTI notification shall identify the geographic area, time, specific devices, and/or other information necessary to determine the traveler information that must be protected.
5.1.5.3 - PSTI shall restrict access to traveler information for the affected area until access restrictions are removed.
5.1.5.4 - PSTI shall notify transportation operators and information providers when traveler information access restrictions are removed.

Last updated: 02-11-05