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Scroll down to view the service package description, list of elements, responsible agencies (stakeholders), candidate functional areas and requirements, and flows on this diagram.


Service Package Description

This service package manages both unexpected incidents and planned events so that the impact to the transportation network and traveler safety is minimized. The service package includes incident detection capabilities through roadside surveillance devices (e.g. CCTV) and through regional coordination with other traffic management, maintenance and construction management and emergency management centers as well as rail operations and event promoters. Information from these diverse sources is collected and correlated by this service package to detect and verify incidents and implement an appropriate response. This service package supports traffic operations personnel in developing an appropriate response in coordination with emergency management, maintenance and construction management, and other incident response personnel to confirmed incidents. The response may include traffic control strategy modifications or resource coordination between center subsystems. Incident response also includes presentation of information to affected travelers using the Traffic Information Dissemination service package and dissemination of incident information to travelers through the Broadcast Traveler Information or Interactive Traveler Information service packages. The roadside equipment used to detect and verify incidents also allows the operator to monitor incident status as the response unfolds. The coordination with emergency management might be through a CAD system or through other communication with emergency field personnel. The coordination can also extend to tow trucks and other allied response agencies and field service personnel.

List of Elements on this Diagram
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Element Name Stakeholder
ADOT Maintenance Group Arizona Department of Transportation
ADOT TOC Arizona Department of Transportation


List of Stakeholder Elements and Roles on this Diagram
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Click on Functional Area/Role to go to Page with Candidate Functional Requirements.

Stakeholder Element Name Functional Area/Role Functional Area Description
Arizona Department of Transportation ADOT Maintenance Group MCM Incident Management This equipment package supports maintenance and construction participation in coordinated incident response. Incident notifications are shared, incident response resources are managed, and the overall incident situation and incident response status is coordinated among allied response organizations.
Arizona Department of Transportation ADOT TOC Incident Command The equipment package provides tactical decision support, resource coordination, and communications integration for Incident Commands that are established by first responders at or near the incident scene to support local management of an incident. The equipment package supports communications with public safety, emergency management, transportation, and other allied response agency centers, tracks and maintains resource information, action plans, and the incident command organization itself. Information is shared with agency centers including resource deployment status, hazardous material information, traffic, road, and weather conditions, evacuation advice, and other information that enables emergency or maintenance personnel in the field to implement an effective, safe incident response. This equipment package supports the functions and interfaces commonly supported by a mobile command center.
Arizona Department of Transportation ADOT TOC TMC Incident Dispatch Coordination/Communication This equipment package formulates and manages an incident response that takes into account the incident potential, incident impacts, and resources required for incident management. It supports dispatch of emergency response and service vehicles as well as coordination with other cooperating agencies. It provides access to traffic management resources that provide surveillance of the incident, traffic control in the surrounding area, and support for the incident response. It monitors the incident response and collects performance measures such as incident response and clearance times.
Arizona Department of Transportation ADOT TOC TMC Incident Detection This equipment package identifies and reports incidents to Traffic Operations Personnel. It remotely monitors and controls traffic sensor and surveillance systems that support incident detection and verification. It analyzes and reduces the collected sensor and surveillance data, external alerting and advisory and incident reporting systems, anticipated demand information from intermodal freight depots, border crossings, special event information, and identifies and reports incidents and hazardous conditions


List of Flows on this Diagram
Click on Architecture Flow to go to Page with Applicable ITS Standards.

Source Element Architecture Flow Destination Element
ADOT Maintenance Group maint and constr resource response ADOT TOC
ADOT Maintenance Group incident information ADOT TOC
ADOT TOC traffic images ADOT Maintenance Group
ADOT TOC maint and constr resource request ADOT Maintenance Group
ADOT TOC incident information ADOT Maintenance Group

Last updated: 06-24-13