RoadRUNNER Regional Transit Call Center

Description

Regional transit call center to include coordination with SCRTD and Alamogordo Transit-just phone now. Expand to data is further in future. Might expand dial a ride. RoadRunner has a small customer service phone now (bilingual clerk).

Status

Planned

Timeframe

Medium

Geographic Scope

Las Cruces, SCRTD and Alamogordo Transit service areas.

Service Scope

Transit Management, Traveler Information.

Stakeholders

Other Transit Agencies

RoadRUNNER Transit

Inventory

Other Transit Dispatch

RoadRUNNER Fixed Route Dispatch System

RoadRUNNER Paratransit Dispatch Center

RoadRUNNER Transit Information Center

South Central RTD Operations Center

Services

APTS07-1 - Multi-modal Coordination - RoadRUNNER Fixed Route

APTS07-2 - Multi-modal Coordination - RoadRUNNER Paratransit

APTS08-1 - Transit Traveler Information - RoadRUNNER Fixed Route Transit

Functional Areas

Infrastructure Provided Trip Planning

The center shall provide the capability to provide specific pre-trip and enroute directions to travelers (and drivers), including costs, arrival times, and transfer points.
The center shall support on-line route guidance for travelers using personal devices (such as PDAs).
The center shall generate route plans based on transit services, including fares, schedules, and requirements for travelers with special needs.
The center shall provide the capability for the traveler to confirm the proposed trip plan.

Transit Center Multi-Modal Coordination

The center shall coordinate transit services for special events, planning services for the event and managing transit services on the day of the event.
The center shall provide transit operations personnel with the capability to control and monitor transit service coordination activities.
The center shall coordinate schedules and services between transit agencies, traffic management, maintenance and construction operations, parking management, and other surface or air transportation modes.
The center shall share transfer cluster and transfer point information with multimodal transportation service providers, other transit agencies, and traveler information service providers. A transfer cluster is a collection of stop points, stations, or terminals where transfers can be made conveniently.

Interfaces

Source	Architecture Flows	Destination
Other Transit Dispatch	transit service coordination	RoadRUNNER Fixed Route Dispatch System
Other Transit Dispatch	transit service coordination	RoadRUNNER Paratransit Dispatch Center
RoadRUNNER Fixed Route Dispatch System	transit service coordination	Other Transit Dispatch
RoadRUNNER Fixed Route Dispatch System	transit and fare schedules	RoadRUNNER Transit Information Center
RoadRUNNER Fixed Route Dispatch System	transit schedule adherence information	RoadRUNNER Transit Information Center
RoadRUNNER Fixed Route Dispatch System	transit service coordination	South Central RTD Operations Center
RoadRUNNER Paratransit Dispatch Center	transit service coordination	Other Transit Dispatch
RoadRUNNER Paratransit Dispatch Center	transit and fare schedules	RoadRUNNER Transit Information Center
RoadRUNNER Transit Information Center	transit information request	RoadRUNNER Fixed Route Dispatch System
RoadRUNNER Transit Information Center	demand responsive transit request	RoadRUNNER Paratransit Dispatch Center
RoadRUNNER Transit Information Center	selected routes	RoadRUNNER Paratransit Dispatch Center
RoadRUNNER Transit Information Center	transit information request	RoadRUNNER Paratransit Dispatch Center
RoadRUNNER Transit Information Center	transit service information	RoadRUNNER Transit Website
South Central RTD Operations Center	transit service coordination	RoadRUNNER Fixed Route Dispatch System

Standards

SDO	Document ID	Title	Type
AASHTO/ITE/NEMA	View List	NTCIP Center-to-Center Standards Group	Group
SAE	View List	Advanced Traveler Information Systems (ATIS) General Use Standards Group	Group
APTA	APTA TCIP-S-001 3.0.4	Standard for Transit Communications Interface Profiles	Message/Data

Operational Concepts

Stakeholder	Roles and Responsibilities
Other Transit Agencies
	Coordinate transit service with other regional transit providers, as well as regional intermodal terminals and regional airports.
	Provide automated transit maintenance scheduling through automated vehicle condition reports on all agency transit vehicles.
	Provide demand response (paratransit) bus service for the agency defined service area, with the ability to provide a demand response transit plan from the agency's transit information center.
	Provide transit schedule and fare information to the agency's website, the New Mexico Park and Ride Real Time Information System, and private sector traveler information service providers.
	Provide transit traveler information to the agency website, private sector traveler information services, New Mexico Park and Ride Real Time Information System, and NMRoads, as well as making it available on all transit information kiosks.
RoadRUNNER Transit
	Coordinate transit service with other regional transit providers, as well as regional intermodal terminals and regional airports
	Provide demand response (paratransit) bus service for the agency defined service area, with the ability to coordinate demand response transit services from the agency's transit information center.
	Provide fixed route bus service for the City of Las Cruces and outlying areas (on agreement).
	Provide transit schedule and fare information to the agency's transit information center, New Mexico Park and Ride Real Time Information System, NMRoads, and private sector traveler information service providers.
	Provide transit traveler information to the agency website, private sector traveler information services, New Mexico Park and Ride Real Time Information System, and NMRoads, as well as making it available on all transit information kiosks and monitors at the Intermodal Center.

Las Cruces Regional ITS Architecture Update