ITS Element: MVRDA Communications Center

Send Your Comments

Description: The joint emergency dispatch system for the City of Las Cruces, Town of Mesilla and Dona Ana County. Includes dispatch functions for police, fire, and EMS. Also includes the public safety answering point for the City of Las Cruces.
Status: Existing
Stakeholder: Mesilla Valley Regional Dispatch Authority
Mapping: Emergency Management
Other Emergency Management
Alerting and Advisory Systems

Interfaces:

City of Las Cruces Animal Control Vehicles
City of Las Cruces Fire Vehicles
City of Las Cruces Joint Utilities Dispatch
City of Las Cruces Maintenance Dispatch
City of Las Cruces Police Vehicles
City of Las Cruces Traffic Management Center
Dona Ana County Animal Control Vehicles
Dona Ana County Engineering Services Dispatch
Dona Ana County Fire and EMS Vehicles
Dona Ana County Flood Commission Water Level Monitoring Systems
Dona Ana County Public Information System
Dona Ana County Sheriff Vehicles
Dona Ana County Traffic Operations Center
Dona Ana County/City of Las Cruces Emergency Operations Center (EOC)
Gadsden Ind/Hatch Valley Municipal School District Dispatch
Helicopter Dispatch
Las Cruces Public School District Dispatch
Local Print and Broadcast Media
Mesilla Valley MPO Data Warehouse
Municipal Fire and EMS Vehicles
Municipal Police Vehicles
MVRDA Alerts
MVRDA Reverse 911 System
NM DPS District 4 Dispatch Center
NM Motor Transport Division (MTD) District Offices
NMDOT District 1 HELP Courtesy Patrol Dispatch
NMDOT District 1 Maintenance Office
NMDOT District 1 Maintenance Units Dispatch
NMDOT District 1 Public Information Office
NMDOT District 1 TOC
NMDOT NMRoads Admin
NMDOT Park and Ride Dispatch
NMDOT Signal Lab
NMDOT Statewide Crash Information System
NMDOT Statewide TMC
NMDOT Traffic Safety Division Data System
NMSU Emergency Dispatch Center
NMSU Fire Vehicles
NMSU Traffic Operations Center
Other Transit Dispatch
Private Ambulance Provider Vehicles
Rail Operations Centers
Regional Emergency Communications Network
Regional Medical Centers
RoadRUNNER Fixed Route Dispatch System
RoadRUNNER Paratransit Dispatch Center
RoadRUNNER/ City of Las Cruces Intermodal Center Security Equipment
South Central RTD Operations Center
White Sands Missile Range Facility
Service Packages: AD1 - ITS Data Mart - NMDOT Traffic Safety
AD2 - ITS Data Warehouse - Las Cruces MPO Data Warehouse (2 of 2)
APTS05 - Transit Security - Las Cruces Public School District
APTS05 - Transit Security - Gadsden Ind/Hatch Valley Municipal School Districts
APTS05 - Transit Security - Other Transit Operations
APTS05 - Transit Security - South Central RTD Operations
APTS05 - Transit Security - RoadRUNNER Paratransit
APTS05 - Transit Security - City of Las Cruces Intermodal Center
APTS05 - Transit Security - RoadRUNNER Fixed Route
ATIS01 - Broadcast Traveler Information - NMDOT District 1 (1 of 3) – Inputs
ATIS02 - Interactive Traveler Information - NMDOT (1 of 2)
ATMS06 - Traffic Information Dissemination - City of Las Cruces (2 of 2)
ATMS06 - Traffic Information Dissemination - Dona Ana County (2 of 2)
ATMS06 - Traffic Information Dissemination - NMDOT (2 of 2)
ATMS08 - Traffic Incident Management System - Rail Operations Coordination
ATMS08 - Traffic Incident Management System - MRVDA Communications Center (EM to EV)
ATMS08 - Traffic Incident Management System - NMDOT (EM to MCM)
ATMS08 - Traffic Incident Management System - Dona Ana County (EM to MCM)
ATMS08 - Traffic Incident Management System - City of Las Cruces (EM to MCM)
ATMS08 - Traffic Incident Management System - New Mexico State University (TM to EM)
ATMS08 - Traffic Incident Management System - NMDOT (TM to EM)
ATMS08 - Traffic Incident Management System - City of Las Cruces (TM to EM)
ATMS08 - Traffic Incident Management System - Dona Ana County (TM to EM)
ATMS15 - Railroad Operations Coordination - NMDOT
EM01 - Emergency Call-Taking and Dispatch - Regional Emergency Communications Network (EM to Other EM)
EM01 - Emergency Call-Taking and Dispatch - New Mexico State University
EM01 - Emergency Call-Taking and Dispatch - Mesilla Valley Public Safety Communications Center
EM01 - Emergency Call-Taking and Dispatch - NM DPS
EM01 - Emergency Call-Taking and Dispatch - NMDOT District 1
EM02 - Emergency Routing - City of Las Cruces (1 of 2)
EM02 - Emergency Routing - NMDOT District 1
EM02 - Emergency Routing - City of Las Cruces (2 of 2)
EM02 - Emergency Routing - Regional Medical Center Coordination
EM02 - Emergency Routing - Dona Ana County
EM04 - Roadway Service Patrols - NMDOT Roadway Service Patrols
EM06 - Wide-Area Alert - General Wide Area Alerts
EM06 - Wide-Area Alert - Amber / Silver Alert (1 of 3)
EM07 - Early Warning System - Dona Ana County Flood Commission Water Level Monitoring
EM08 - Disaster Response and Recovery - Dona Ana County EOC (1 of 2)
EM09 - Evacuation and Reentry Management - Dona Ana County EOC (2 of 2)
EM10 - Disaster Traveler Information - NMDOT District 1 Public Information Office
EM10 - Disaster Traveler Information - MRVDA Communications Center
MC04 - Weather Information Processing and Distribution - Dona Ana County (1 of 2)
MC04 - Weather Information Processing and Distribution - City of Las Cruces (1 of 2)
MC04 - Weather Information Processing and Distribution - NMDOT (1 of 2)
MC08 - Work Zone Management - Dona Ana County
MC08 - Work Zone Management - City of Las Cruces
MC10 - Maintenance and Construction Activity Coordination - City of Las Cruces (2 of 2)
MC10 - Maintenance and Construction Activity Coordination - Dona Ana County (2 of 2)
MC10 - Maintenance and Construction Activity Coordination - Activity Coordination - NMDOT (3 of 3)
Functional Requirements:

Emergency Call-Taking

  • The center shall support the interface to the Emergency Telecommunications System (e.g. 911 or 7-digit call routing) to receive emergency notification information and provide it to the emergency system operator.
  • The center shall receive emergency notification information from other public safety agencies and present the possible incident information to the emergency system operator.
  • The center shall receive emergency notification information from public transit systems and present the possible incident information to the emergency system operator.
  • The center shall coordinate, correlate, and verify all emergency inputs, including those identified based on external calls and internal analysis of security sensor and surveillance data, and assign each a level of confidence.
  • The center shall send a request for remote control of CCTV systems from a traffic management center in order to verify the reported incident.
  • The center shall forward the verified emergency information to the responding agency based on the location and nature of the emergency.

Emergency Dispatch

  • The center shall dispatch emergency vehicles to respond to verified emergencies under center personnel control.
  • The center shall store the current status of all emergency vehicles available for dispatch and those that have been dispatched.
  • The center shall relay location and incident details to the responding vehicles.
  • The center shall track the location and status of emergency vehicles responding to an emergency based on information from the emergency vehicle.
  • The center shall store and maintain the emergency service responses in an action log.
  • The center shall provide the capability for digitized map data to act as the background to the information presented to the emergency system operator.
  • The center shall receive traffic images to support dispatch of emergency vehicles.
  • The center shall provide the capability to request remote control of traffic surveillance devices
  • The center shall coordinate response to incidents with other Emergency Management centers to ensure appropriate resources are dispatched and utilized.

Emergency Response Management

  • The center shall manage coordinated inter-agency responses to and recovery from large-scale emergencies. Such agencies include traffic management, transit, maintenance and construction management, rail operations, and other emergency management agencies.
  • The center shall provide the capability to implement response plans and track progress through the incident by exchanging incident information and response status with allied agencies.
  • The center shall develop, coordinate with other agencies, and store emergency response plans.
  • The center shall allocate the appropriate emergency services, resources, and vehicle (s) to respond to incidents, and shall provide the capability to override the current allocation to suit the special needs of a current incident.
  • The center shall receive event scheduling information from Event Promoters.
  • The center shall support remote control of field equipment normally under control of the traffic management center including traffic signals, dynamic message signs, gates, and barriers.
  • The center shall provide the capability to remotely control and monitor CCTV systems normally operated by a traffic management center.
  • The center shall provide the capability to request transit resource availability from transit centers for use during disaster and evacuation operations.
  • The center shall assimilate the damage assessment of the transit, traffic, rail, maintenance, and other emergency center services and systems to create an overall transportation system status, and disseminate to each of these centers and the traveling public via traveler information providers.
  • The center shall provide information to the media concerning the status of an emergency response.

Emergency Data Collection

  • The center shall collect emergency service data, emergency vehicle management data, emergency vehicle data, sensor and surveillance data, threat data, and incident data.
  • The center shall receive and respond to requests from ITS Archives for either a catalog of the emergency management data or for the data itself.

Emergency Environmental Monitoring

  • The center shall collect current and forecast road and weather information from weather service providers (such as the National Weather Service and value-added sector specific meteorological services).

Center Secure Area Surveillance

  • The center shall remotely monitor video images and audio surveillance data collected in secure areas including facilities (e.g. transit yards) and transportation infrastructure (e.g. bridges, tunnels, interchanges, roadway infrastructure, and transit railways or guideways). The data may be raw or pre-processed in the field.
  • The center shall identify potential security threats based on collected security surveillance data.
  • The center shall remotely control security surveillance devices in secure areas including facilities (e.g. transit yards) and transportation infrastructure (e.g. bridges, tunnels, interchanges, roadway infrastructure, and transit railways or guideways).
  • The center shall respond to control data from center personnel regarding security surveillance data collection, processing, threat detection, and image matching.

Emergency Routing

  • The center shall collect current traffic and road condition information for emergency vehicle route calculation.
  • The center shall receive status information from care facilities to determine the appropriate facility and its location.
  • The center shall track current emergency vehicle location and status.
  • The center shall calculate emergency vehicle routes, under center personnel control, based on the collected traffic and road conditions information.
  • The center shall provide the capability to request special traffic control measures, such as signal preemption, from the traffic management center to facilitate emergency vehicle progress along the suggested route.
  • The center shall provide the capability for digitized map data to act as the background to the information presented to the emergency system operator.

Incident Command

  • The center shall provide incident command communications with public safety, emergency management, transportation, and other allied response agency centers.
  • The center shall share incident command information with other public safety agencies including resource deployment status, hazardous material information, rail incident information, evacuation advice as well as traffic, road, and weather conditions.
  • The center shall assess the status of responding emergency vehicles as part of an incident command.

Emergency Early Warning System


Last updated: 08-08-14