ITS Element: NMSU Emergency Dispatch Center

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Description: 911 dispatch for the New Mexico State University Police Department, fire EMS, and public utilities.
Status: Existing
Stakeholder: New Mexico State University
Mapping: Emergency Management
Other Emergency Management

Interfaces:

 City of Las Cruces Joint Utilities Dispatch
City of Las Cruces Maintenance Dispatch
City of Las Cruces Public Information System
City of Las Cruces Traffic Management Center
Mesilla Valley MPO Data Warehouse
MVRDA Communications Center
NM DPS District 4 Dispatch Center
NMDOT Statewide Crash Information System
NMDOT Traffic Safety Division Data System
NMSU Fire Vehicles
NMSU Office of Facilities Operation and Utilities
NMSU Police Vehicles
NMSU Traffic Operations Center
Regional Emergency Communications Network
Regional Medical Centers
Service Packages: AD1 - ITS Data Mart - NMDOT Traffic Safety
AD2 - ITS Data Warehouse - Las Cruces MPO Data Warehouse (2 of 2)
ATMS06 - Traffic Information Dissemination - New Mexico State University
ATMS06 - Traffic Information Dissemination - City of Las Cruces (2 of 2)
ATMS08 - Traffic Incident Management System - NM DPS / NMSU Police (EM to EV)
ATMS08 - Traffic Incident Management System - New Mexico State University (EM to MCM)
ATMS08 - Traffic Incident Management System - City of Las Cruces (EM to MCM)
ATMS08 - Traffic Incident Management System - New Mexico State University (TM to EM)
ATMS08 - Traffic Incident Management System - City of Las Cruces (TM to EM)
EM01 - Emergency Call-Taking and Dispatch - New Mexico State University
EM01 - Emergency Call-Taking and Dispatch - Mesilla Valley Public Safety Communications Center
EM01 - Emergency Call-Taking and Dispatch - Regional Emergency Communications Network (EM to Other EM)
EM02 - Emergency Routing - Regional Medical Center Coordination
EM06 - Wide-Area Alert - Amber / Silver Alert (3 of 3)
MC10 - Maintenance and Construction Activity Coordination - City of Las Cruces (2 of 2)
Functional Requirements:

Emergency Dispatch

  • The center shall dispatch emergency vehicles to respond to verified emergencies under center personnel control.
  • The center shall store the current status of all emergency vehicles available for dispatch and those that have been dispatched.
  • The center shall relay location and incident details to the responding vehicles.
  • The center shall track the location and status of emergency vehicles responding to an emergency based on information from the emergency vehicle.

Emergency Response Management

  • The center shall provide strategic emergency response capabilities provided by an Emergency Operations Center for large-scale incidents and disasters.
  • The center shall develop, coordinate with other agencies, and store emergency response plans.
  • The center shall allocate the appropriate emergency services, resources, and vehicle (s) to respond to incidents, and shall provide the capability to override the current allocation to suit the special needs of a current incident.
  • The center shall receive event scheduling information from Event Promoters.
  • The center shall provide information to the media concerning the status of an emergency response.

Emergency Data Collection

  • The center shall collect emergency service data, emergency vehicle management data, emergency vehicle data, sensor and surveillance data, threat data, and incident data.
  • The center shall receive and respond to requests from ITS Archives for either a catalog of the emergency management data or for the data itself.

Emergency Routing

  • The center shall receive status information from care facilities to determine the appropriate facility and its location.
  • Once the route is calculated the route shall be provided to the dispatch function.

Incident Command

Emergency Evacuation Support

  • The center shall manage inter-agency coordination of evacuation operations, from initial planning through the evacuation process and reentry.
  • The center shall develop and exchange evacuation plans with allied agencies prior to the occurrence of a disaster.
  • The center shall request resources from transit agencies as needed to support the evacuation.
  • The center shall monitor the progress or status of the evacuation once it begins and exchange tactical plans, prepared during the incident, with allied agencies.
  • The center shall monitor the progress of the reentry process.

Last updated: 08-08-14