ITS Element: NM DPS District 4 Dispatch Center

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Description: The district dispatch center for the NM DPS (State Police). May have an integrated CAD system. There are 12 districts, all of which have their own dispatch center (except D12).
Status: Existing
Stakeholder: New Mexico Department of Public Safety - DPS
Mapping: Emergency Management
Other Emergency Management
Enforcement Agency

Interfaces:

City of Las Cruces Joint Utilities Dispatch
City of Las Cruces Maintenance Dispatch
City of Las Cruces Public Information System
City of Las Cruces Traffic Management Center
Dona Ana County Engineering Services Dispatch
Dona Ana County Flood Commission Water Level Monitoring Systems
Dona Ana County Public Information System
Dona Ana County Traffic Operations Center
Dona Ana County/City of Las Cruces Emergency Operations Center (EOC)
Gadsden Ind/Hatch Valley Municipal School District Dispatch
Las Cruces Public School District Dispatch
Local Print and Broadcast Media
MVRDA Communications Center
New Mexico National Guard Command System
NM DPS Alert Coordinator
NM DPS Vehicles
NM Motor Transport Division (MTD) District Offices
NMDOT District 1 HELP Courtesy Patrol Dispatch
NMDOT District 1 Maintenance Office
NMDOT District 1 Maintenance Units Dispatch
NMDOT District 1 Public Information Office
NMDOT District 1 TOC
NMDOT NMRoads Admin
NMDOT Park and Ride Dispatch
NMDOT Statewide Crash Information System
NMDOT Statewide TMC
NMDOT Traffic Safety Division Data System
NMSU Emergency Dispatch Center
Other Transit Dispatch
Rail Operations Centers
Regional Emergency Communications Network
Regional Medical Centers
RoadRUNNER Fixed Route Dispatch System
RoadRUNNER Paratransit Dispatch Center
South Central RTD Operations Center
Service Packages: AD1 - ITS Data Mart - NMDOT Traffic Safety
APTS05 - Transit Security - Las Cruces Public School District
APTS05 - Transit Security - Gadsden Ind/Hatch Valley Municipal School Districts
ATIS01 - Broadcast Traveler Information - NMDOT District 1 (1 of 3) – Inputs
ATIS02 - Interactive Traveler Information - NMDOT (1 of 2)
ATMS06 - Traffic Information Dissemination - Dona Ana County (2 of 2)
ATMS06 - Traffic Information Dissemination - NMDOT (2 of 2)
ATMS06 - Traffic Information Dissemination - City of Las Cruces (2 of 2)
ATMS08 - Traffic Incident Management System - City of Las Cruces (TM to EM)
ATMS08 - Traffic Incident Management System - Rail Operations Coordination
ATMS08 - Traffic Incident Management System - NM DPS / NMSU Police (EM to EV)
ATMS08 - Traffic Incident Management System - NMDOT (EM to MCM)
ATMS08 - Traffic Incident Management System - Dona Ana County (EM to MCM)
ATMS08 - Traffic Incident Management System - City of Las Cruces (EM to MCM)
ATMS08 - Traffic Incident Management System - Dona Ana County (TM to EM)
ATMS08 - Traffic Incident Management System - NMDOT (TM to EM)
EM01 - Emergency Call-Taking and Dispatch - Mesilla Valley Public Safety Communications Center
EM01 - Emergency Call-Taking and Dispatch - NMDOT Motor Transport
EM01 - Emergency Call-Taking and Dispatch - NM DPS
EM01 - Emergency Call-Taking and Dispatch - Regional Emergency Communications Network (EM to Other EM)
EM01 - Emergency Call-Taking and Dispatch - NMDOT District 1
EM02 - Emergency Routing - Regional Medical Center Coordination
EM02 - Emergency Routing - NM DPS
EM04 - Roadway Service Patrols - NMDOT Roadway Service Patrols
EM06 - Wide-Area Alert - Amber / Silver Alert (1 of 3)
EM06 - Wide-Area Alert - Amber / Silver Alert (2 of 3)
EM06 - Wide-Area Alert - Amber / Silver Alert (3 of 3)
EM07 - Early Warning System - Dona Ana County Flood Commission Water Level Monitoring
EM10 - Disaster Traveler Information - NMDOT District 1 Public Information Office
MC04 - Weather Information Processing and Distribution - City of Las Cruces (1 of 2)
MC04 - Weather Information Processing and Distribution - NMDOT (1 of 2)
MC10 - Maintenance and Construction Activity Coordination - City of Las Cruces (2 of 2)
MC10 - Maintenance and Construction Activity Coordination - Dona Ana County (2 of 2)
MC10 - Maintenance and Construction Activity Coordination - Activity Coordination - NMDOT (3 of 3)
Functional Requirements:

Emergency Call-Taking

  • The center shall support the interface to the Emergency Telecommunications System (e.g. 911 or 7-digit call routing) to receive emergency notification information and provide it to the emergency system operator.
  • The center shall receive emergency notification information from other public safety agencies and present the possible incident information to the emergency system operator.
  • The center shall receive emergency notification information from public transit systems and present the possible incident information to the emergency system operator.
  • The center shall send a request for remote control of CCTV systems from a traffic management center in order to verify the reported incident.
  • The center shall forward the verified emergency information to the responding agency based on the location and nature of the emergency.

Emergency Dispatch

  • The center shall dispatch emergency vehicles to respond to verified emergencies under center personnel control.
  • The center shall store the current status of all emergency vehicles available for dispatch and those that have been dispatched.
  • The center shall relay location and incident details to the responding vehicles.
  • The center shall track the location and status of emergency vehicles responding to an emergency based on information from the emergency vehicle.
  • The center shall receive traffic images to support dispatch of emergency vehicles.
  • The center shall provide the capability to request remote control of traffic surveillance devices
  • The center shall coordinate response to incidents with other Emergency Management centers to ensure appropriate resources are dispatched and utilized.

Emergency Response Management

  • The center shall manage coordinated inter-agency responses to and recovery from large-scale emergencies. Such agencies include traffic management, transit, maintenance and construction management, rail operations, and other emergency management agencies.
  • The center shall provide the capability to implement response plans and track progress through the incident by exchanging incident information and response status with allied agencies.
  • The center shall develop, coordinate with other agencies, and store emergency response plans.
  • The center shall track the availability of resources and coordinate resource sharing with allied agency centers including traffic, maintenance, or other emergency centers.
  • The center shall receive event scheduling information from Event Promoters.
  • The center shall support remote control of field equipment normally under control of the traffic management center including traffic signals, dynamic message signs, gates, and barriers.
  • The center shall provide the capability to remotely control and monitor CCTV systems normally operated by a traffic management center.
  • The center shall provide the capability to request transit resource availability from transit centers for use during disaster and evacuation operations.
  • The center shall assimilate the damage assessment of the transit, traffic, rail, maintenance, and other emergency center services and systems to create an overall transportation system status, and disseminate to each of these centers and the traveling public via traveler information providers.
  • The center shall provide information to the media concerning the status of an emergency response.

Emergency Data Collection

  • The center shall collect emergency service data, emergency vehicle management data, emergency vehicle data, sensor and surveillance data, threat data, and incident data.
  • The center shall receive and respond to requests from ITS Archives for either a catalog of the emergency management data or for the data itself.

Emergency Environmental Monitoring

  • The center shall collect current and forecast road and weather information from weather service providers (such as the National Weather Service and value-added sector specific meteorological services).

Emergency Routing

  • The center shall collect current traffic and road condition information for emergency vehicle route calculation.
  • The center shall receive information on the location and status of traffic control equipment and work zones along potential emergency routes.
  • The center shall calculate emergency vehicle routes, under center personnel control, based on the collected traffic and road conditions information.
  • The center shall provide the capability to request special traffic control measures, such as signal preemption, from the traffic management center to facilitate emergency vehicle progress along the suggested route.

Incident Command

  • The center shall provide tactical decision support, resource coordination, and communications integration for Incident Commands that are established by first responders to support local management of an incident.
  • The center shall provide incident command communications with public safety, emergency management, transportation, and other allied response agency centers.
  • The center shall share incident command information with other public safety agencies including resource deployment status, hazardous material information, rail incident information, evacuation advice as well as traffic, road, and weather conditions.

Emergency Evacuation Support

  • The center shall manage inter-agency coordination of evacuation operations, from initial planning through the evacuation process and reentry.
  • The center shall develop and exchange evacuation plans with allied agencies prior to the occurrence of a disaster.
  • The center shall provide evacuation information to traffic, transit, maintenance and construction, rail operations, and other emergency management centers as needed.
  • The center shall request resources from transit agencies as needed to support the evacuation.
  • The center shall request traffic management agencies to implement special traffic control strategies and to control evacuation traffic, including traffic on local streets and arterials as well as the major evacuation routes.
  • The center shall monitor the progress or status of the evacuation once it begins and exchange tactical plans, prepared during the incident, with allied agencies.
  • The center shall monitor the progress of the reentry process.

Emergency Early Warning System


Last updated: 08-08-14