ITS Element: San Juan County Communications Center

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Description: The County's Consolidated 911 Dispatch Center
Status: Existing
Stakeholder: San Juan County Communications Authority
Mapping: Emergency Management
Other Emergency Management

Interfaces:

Aztec Advisory Traveler Information Systems
Aztec Fire Engines
Aztec PD Emergency Vehicles
Aztec Traffic Management
Bloomfield Advisory Traveler Information System
Bloomfield Fire Engines
Bloomfield PD Emergency Vehicles
Bloomfield Traffic Management
Commercial Vehicles
Electronic Bypass Stations
Farmington Advisory Traveler Information Systems
Farmington Fire/Rescue Vehicles
Farmington PD Emergency Vehicles
Farmington Streets Maintenance Yard
Farmington Traffic Operations Center
Fleet Management Systems
Local Agency Traveler Information System
NM DPS
NM DPS Vehicles
NMDOT District 5 TOC
NMDOT Maintenance Yards
NMDOT Statewide Crash Information System
NMROADS Admin
Private Traveler Information Systems
Red Apple Transit Operations Center
Red Apple Transit Vehicles
Regional Hospitals
San Juan County Advisory Traveler Information
San Juan County EOC
San Juan County Fire Vehicles
San Juan County Sheriffs Emergency Vehicles
San Juan County Traffic Management
San Juan Regional Emergency Medical Vehicles
Special Event Promoters
Service Packages: AD1 - ITS Data Mart - Archived Crash Data
APTS05 - Transit Security - Red Apple Transit
ATMS08 - Traffic Incident Management System - San Juan County Comm Authority
ATMS08 - Traffic Incident Management System - Countywide Emergency Vehicle Support
ATMS08 - Traffic Incident Management System - State Police
ATMS08 - Traffic Incident Management System - San Juan County Comm Authority
CVO10 - HAZMAT Management -
CVO11 - Roadside HAZMAT Security Detection and Mitigation -
EM01 - Emergency Call-Taking and Dispatch - Farmington Fire/EMS/Police
EM01 - Emergency Call-Taking and Dispatch - State Police
EM01 - Emergency Call-Taking and Dispatch - Farmington Fire
EM02 - Emergency Routing - Bloomfield Emergency Signal Preemption
EM02 - Emergency Routing - Farmington Fire/San Juan Emergency Signal Preemption
EM02 - Emergency Routing - Farmington Fire/Aztec Emergency Signal Preemption
EM02 - Emergency Routing - Farmington Fire/Bloomfield Emergency Signal Preemption
EM02 - Emergency Routing - Farmington PD Emergency Signal Preemption
EM02 - Emergency Routing - Aztec Emergency Signal Preemption
EM02 - Emergency Routing - San Juan/Aztec Emergency Signal Preemption
EM02 - Emergency Routing - San Juan/Bloomfield Emergency Signal Preemption
EM02 - Emergency Routing - San Juan EMS/San Juan Emergency Signal Preemption
EM02 - Emergency Routing - San Juan EMS/Farmington Emergency Signal Preemption
EM02 - Emergency Routing - San Juan EMS/Bloomfield Emergency Signal Preemption
EM02 - Emergency Routing - San Juan EMS/Aztec Emergency Signal Preemption
EM02 - Emergency Routing - San Juan Emergency Signal Preemption
EM02 - Emergency Routing - Farmington Fire Emergency Signal Preemption
EM06 - Wide-Area Alert - Amber/Silver Alert
EM06 - Wide-Area Alert - General Wide Area Alerts
EM07 - Early Warning System -
EM08 - Disaster Response and Recovery -
EM09 - Evacuation and Reentry Management -
EM10 - Disaster Traveler Information -
MC04 - Weather Information Processing and Distribution - NMDOT
MC08 - Work Zone Management - Aztec
MC08 - Work Zone Management - Bloomfield
MC08 - Work Zone Management - Farmington
MC08 - Work Zone Management - NMDOT
MC08 - Work Zone Management - San Juan County
MC10 - Maintenance and Construction Activity Coordination -
Functional Requirements:

Emergency Call-Taking

  • The center shall support the interface to the Emergency Telecommunications System (e.g. 911 or 7-digit call routing) to receive emergency notification information and provide it to the emergency system operator.
  • The center shall receive emergency call information from 911 services and present the possible incident information to the emergency system operator.
  • The center shall receive emergency notification information from other public safety agencies and present the possible incident information to the emergency system operator.
  • The center shall receive emergency notification information from public transit systems and present the possible incident information to the emergency system operator.
  • The center shall send a request for remote control of CCTV systems from a traffic management center in order to verify the reported incident.

Emergency Dispatch

  • The center shall dispatch emergency vehicles to respond to verified emergencies under center personnel control.
  • The center shall store the current status of all emergency vehicles available for dispatch and those that have been dispatched.
  • The center shall relay location and incident details to the responding vehicles.
  • The center shall receive images from vehicle mounted cameras.

Emergency Response Management

  • The center shall provide strategic emergency response capabilities provided by an Emergency Operations Center for large-scale incidents and disasters.

Emergency Routing

  • The center shall collect current traffic and road condition information for emergency vehicle route calculation.
  • The center shall receive information on the location and status of traffic control equipment and work zones along potential emergency routes.
  • The center shall track current emergency vehicle location and status.
  • The center shall calculate emergency vehicle routes, under center personnel control, based on the collected traffic and road conditions information.

Incident Command

  • The center shall provide tactical decision support, resource coordination, and communications integration for Incident Commands that are established by first responders to support local management of an incident.
  • The center shall assess the status of responding emergency vehicles as part of an incident command.

Emergency Evacuation Support

  • The center shall manage inter-agency coordination of evacuation operations, from initial planning through the evacuation process and reentry.
  • The center shall develop and exchange evacuation plans with allied agencies prior to the occurrence of a disaster.
  • The center shall request traffic management agencies to implement special traffic control strategies and to control evacuation traffic, including traffic on local streets and arterials as well as the major evacuation routes.
  • The center shall provide traveler information systems with evacuation guidance including basic information to assist potential evacuees in determining whether evacuation is necessary and when it is safe to return.

Emergency Early Warning System

  • The center shall monitor information from Alerting and Advisory Systems such as the Information Sharing and Analysis Centers (ISACs), the National Infrastructure Protection Center (NIPC), the Homeland Security Advisory System (HSAS), etc. The information may include assessments (general incident and vulnerability awareness information), advisories (identification of threats or recommendations to increase preparedness levels), or alerts (information on imminent or in-progress emergencies).
  • The center shall broadcast wide-area alerts and advisories to traffic management centers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property.
  • The center shall broadcast wide-area alerts and advisories to transit management centers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property.
  • The center shall broadcast wide-area alerts and advisories to traveler information service providers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property.

Emergency Commercial Vehicle Response

  • The center shall receive emergency notification information from commercial vehicles, commercial vehicle check stations, or commercial fleet operators and present the possible incident information to the emergency system operator. This may include detection of non-permitted transport of security sensitive hazmat, hazardous cargo spills, etc.

Last updated: 06-30-15