Buffalo-Niagara Bi-National Regional ITS Architecture

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Equipment Package: Emergency Dispatch

Description: This equipment package supports safe and efficient dispatch of emergency vehicles. It tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies (see the Emergency Call-Taking equipment package) and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed.
Included In: EMO Emergency Operations Center
Local EMS Dispatch
Local Fire Dispatch
Local Police Dispatch
Local PSAP
MOE Regional Office
MTO Burlington TOC
MTO Downsview TOC
NFTA Metro Transit Police Dispatch
NFTA/Metro Bus and Rail Operations Control Center
Niagara Falls Transit Center
NITTEC Traffic Operations Center
NYS Police Dispatch
NYSDEC Regional Office
NYSDOT Region 5 Operations Center
NYSDOT Regional Emergency Operations Center
NYSTA Statewide Operations Center
NYSTA Statewide Operations Center Troop T Dispatch
OPP Dispatch
Other Regional Public Safety Comm and Dispatch Centers
Private Tow/Wrecker Dispatch
Private/Public Ambulance Dispatch
School District Transportation Dispatch
St. Catharines Transit Dispatch
State Emergency Operations Center
Welland Transit Center
General Functional Requirements 1 - The center shall dispatch emergency vehicles to respond to verified emergencies and provide suggested routing under center personnel control.
2 - The center shall store the current status of all emergency vehicles available for dispatch and those that have been dispatched.
3 - The center shall relay location and incident details to the responding vehicles.
4 - The center shall provide the capability to request traffic control measures from traffic management centers such as signal preemption, traffic barriers and road closures.
5 - The center shall track the location and status of emergency vehicles responding to an emergency and update the incident status based on information from the emergency vehicle.
6 - The center shall receive status information from care facilities to determine the appropriate facility and its location.
7 - The center shall store and maintain the emergency service responses in an action log.
8 - The center shall receive asset restriction information from maintenance centers to support the dispatching of appropriate emergency resources.
9 - The center shall receive traffic information, including closures, traffic conditions, etc. from traffic management centers.
10 - The center shall provide the capability for digitized map data to act as the background to the information presented to the emergency system operator.
11 - The center shall receive road network conditions and traffic images to support dispatch of emergency vehicles.
12 - The center shall coordinate response to incidents with other Emergency Management centers to ensure appropriate resources are dispatched and utilized.

Last updated: 11-18-05